Customer Ratings & Reviews

The agents communicated when they would arrive, and then actually arrived on time! Very nice, respectful and knowledgeable men. They set up our new 65" TV and also set up a soundbar which they happened to have brought along with them on the truck in case we might want to get one once the TV was set up. We hadn't thought we needed on when we ordered the TV, but it makes all the difference in the world! We have been so pleased with the Waynesville Geek Squad. We're from Atlanta and have honestly had much better service from the store and Squad in Waynesville!

Good job. They knew their stuff and made some creative suggestions, just wish they had shared more information and been available after the fact.

Installed OK however missed on set-up of the correct loudness. Needed the geek squad to come back to adjust the voice to the remote. All personnel need to know the policies of Bust Buy. I was told I could return a TV for disposal when I return the entrance squad and I had a scene making me non receptive of returning to purchase further electronic equipment!!!!

I live in Fla & I purchased a 50” TV for my daughter in Colorado, who just moved into her new apt. She lives on the 2nd floor & I was so happy to know that Best Buy would deliver and hook it up for her. She said they were very courteous to her & friendly to her new puppy. Geek Squad is the reason I prefer to purchase all my electronics from Best Buy. They have always come through every time I need them. Best Buy Products, Geek Squad & Customer Service are truly the Best!

The agents mounted my TV in the center of the wall. It looks great. Do not let the technicians leave until you turn the TV on and off and ensure it it correctly connected to all peripheral devices you may use, like a cable box. You may be want to cut the cord but ensure the TV is working properly. There are no directions so watch You Tube videos before installation to understand your product.

The two young men came and hooked up our tv. They were very polite and nice, explaining everything.

Loved the home service you offered at the time I purchased this TV. Being a Samsung, I had to purchase a sound board so thank you for installing both! Made my life a lot easier.

Techs arrived on time, set up the TV, and set up universal remotes for additional set as well.

Brian, who set up my new smart TV and WiFi was the best..worked quickly, yet took time to explain everything to me ane patiently answered my questions Brian is the best!

The technician was outstanding very professional on time and very kind wit my in-laws. He knows what he is doing.

The guys arrived on time and did a great job of putting everything together. They were very professional and polite.

Alex did an excellent job of setting up my new TV for me.

Two young men delivered our new 60” TV, installed and set up with our cable. Explained and set up AmAzon and Netflix. Hauled away old TV and did it quickly, efficiently and with a friendly attitude.

Arrived on time. Set up the new Television and checked all connections to the other equipment. Hauled all the waste and old equipment. Good service.

The Geek Squad team was quite professional and thorough when hooking up the television to my existing surround sound system.

Frank and Patrick from Reno are worth their weight in gold. Professional, knowledgeable and so friendly. They really know their stuff. Saved us a lot of heartache and were amazing.

These guys really know their stuff, they did a great job of setting everything up, spent lots of extra time to make sure everything was just right, and made some awesome suggestions to make things even better!!!

The agent was prompt and very efficient. Came in and took care of business

The service was great. The Geek Squad Guy was very personable and knowledgeable. Cant say enough about the entire service.

The agents were prompt, pleasant, professional and proficient in their installation of my product and gave me reason to feel good about the choice I made.