Customer Ratings & Reviews

The Associates arrived on time, were very courteous, and were very careful not to damage the new TV or the furniture. They took their time to explain the features and operation of the new TV and cleaned up the packaging.

Service was excellent, very efficient. Had purchased TV for my grandmother and had it delivered and installed. No complaints! Very friendly and patient!

Rodney was great to work with,... and we live in a not so convenient location,... see other general review for more accolades!

Totally professional and knowledgeable staff who installed and set up my LG OLED television and matching Ultra HD player. Great buying experience. Call in the Geeks and get the job done right from the start.

I purchased a Samsung Q 90 75 inch flatscreen TV. It was far too heavy and fragile to trust me and my husband to install it without cracking. The Best Buy guys who installed it in my house and got it running were amazing. I was apprehensive on the delivery and installation fee. It’s another expense I hated to buy. But it was worth it. I didn’t have to worry about getting the TV home without cracking, nor did I have to worry if I had enough strength with my husband to put it up on its stand. I would definitely do it again if I made this large of a purchase.

The members of the Geek Squad came in and were very efficient when setup the new television. The options of the television were explained very well. All my questions were answered sufficiently.

Service techs were very knowledgeable - professional and quick

Great picture! Smart features allow lots of flexibility on what and how to watch favorite shows. Color and contrast are excellent and make looking at local shows, DVD's and other media a pleasure.

the guys from geek squad came out and set up my TV by mounting it and setting up the cable. it was a fast easy service and i would purchase it again if i needed it

Geek squad is very capable and insured their work . I know I can trust them

The agents mounted my new tv and took their time explaining all the bells and whistles. As a senior, they treated me with care and respect. Highly recommended!!!!!

The agent that set up our Eeros device was very knowledgeable and got things up and running on all our TV's

The guys were really helpful, made sure everthing was working. Very helpful.

Love the TV. Wish the Sam was a little better. Picture quality is excellent.

The young man who came to install my TV did a thorough job and together we solved a problem that was my fault. I was very pleased with the result. My only problem is the remote for the TV did not come with instructions, so several times when odd things come up, I have to hack around to get back to the cable TV that I watch.

Delivered, set up, programed showed me how to set up Netflix. Wore masks , shoe covers, took old tv, all wrapping from new tv. Polite, easy, helpful

All I needed was a Firestick installed, which I know sounds ridiculously simple…but after my dog crashed my previous large screen TV, the new one has “seatbelts” (suggested by Best Buy) anchoring it to the back of the built in case with about 1/4” clearance. No way to get to the ports on the back of the TV without a lot of work which I could not do by myself. This was a simple task for the Geek Squad, however. He was quick and efficient, came at the appointed time, and also gave me a tutorial on operating my new device.

The agent did a good job of setting up the tv and explained all the options

The Gurnee associates from sales to set up and delivery get A+ gold stars. Each and everyone one I spoke to went over and above to deliver the highest level of customer service. Delivery was delayed due to inventory issues but everyone worked to keep me informed, worked to expedite and make this the very best experience possible. All of the staff are rock stars.

The service was great. The Geek Squad Guy was very personable and knowledgeable. Cant say enough about the entire service.