Customer Ratings & Reviews

Amber was excellent. She hooked up tv, sound bar and vcr. Amber explained everything and answered all our questions

The Gurnee associates from sales to set up and delivery get A+ gold stars. Each and everyone one I spoke to went over and above to deliver the highest level of customer service. Delivery was delayed due to inventory issues but everyone worked to keep me informed, worked to expedite and make this the very best experience possible. All of the staff are rock stars.

Agent came in, reconfigured equipment as needed, was professional and efficient. Helped make sure everything was labeled and in working order, situated where we needed it.

The Geek Squad connected my new TV and reconnected the devices that I had for it; excellent and competent service.

These guys are terrific. They were on time, kept us in the loop on the way over. Both guys were really good with an 86 year-old and equally as good with us. They set everything up, were as patient as we could ever have hoped for, taught us what we needed to know and were really professional from start to finish. Daniel and Jesse.... thank you very much for all of your help and expertise!!

Good service can't go wrong with geek squad. they get the job done.

Bought a new LB C2 65 inch tv and wanted to make sure everything is connected correctly including to my surround sound system. The Geek squad came a did a masterful job of connecting everything and setting up the picture for me. Then gave a nice training lesson on how to use my new smart tv (since this is my first smart tv). Glad to have the Geek squad there to support me.

Very knowledgeable and very helpful. He knew exactly what needed to be done.

The agents of the geek squad were excellent. Very friendly and very competent. Most techies are good only at the latter not the former.

The technician, Trey, was courteous, friendly, speedy, and very intelligent. Everything was installed quickly and we were taught the basics of how to use it. He did great!

The agent, Alberto, mounted the TV on a base stand, wired TV to surround sound system, tied both thru one remote. He than ran thru the complete set up with me, testing channels, streaming services, so I knew everything worked the way it should. He was a gentleman and extremely knowledgeable.

We were delighted with our Geek Squad install. We got a 55 in 4k tv as a gift and they scheduled our install very quickly. The young man called first and when he came in he installed the legs and ran cords through them, hooked it all up and carried it to the entertainment unit. He set it all up so all remotes including the Roku and Fire stick and PlayStation all worked seamlessly. He was very knowledgeable and was not only efficient but carried all boxes away. Very pleased with our service.

Installers were knowledgeable and answered all our questions. They went out of their way to help us set up all our devices.

The agents were so helpful not just in installing the TV and correcting the previous installation of the router but also gave demonstrations of usage and how devices worked.

connected everything and completed set up. Removed all packaging and the old tv. Everything went smoothly.

Service techs were very knowledgeable - professional and quick

Hooked up my equipment and made sure everything worked properly and made sure I understood what to do

The guys that came to install were very professional, polite, and above all they made sure that the item fit well and worked!!

Expert installation- mounting TV and sound bar set up. Friendly and courteous service. Also got tips for optimum use of sound system. Much appreciated!

Gret service and great folks to work with. I would use them everytime