Customer Ratings & Reviews

Excellent service. The technician was extremely knowledgeable and hooked up everything and then proceeded to explain everything to me on how to operate the new tv.

Very professional, friendly and cleaned up. Set up was easy.

Agents were prompt, courteous and patient. Made sure all systems worked and explained all features.

The installation team installed my new smart TV and taught me how to use the TV remote in conjunction with my cable remote.

the squad was wonderful professional and courteous..Explained vvarious situations. Felt confident and secure.. set the tv on the stand. It was perfect. Thanks Geek Squad for being kind to us elderly folks with little technology. know how.

Tim Meuse at Nashua , NH , location was excellent! So kind and helpful, showing us refrigerators and was very knowledgeable about Best Buy’s products . I sent my daughter to him and she and her burnout 2 appliances from Tim!

Whether or not to use the assistance of the Geek Squad to deliver and set up their new TV is a question that more Best Buy customers are asking themselves as average TV sizes continue to increase. Gone are the days when most TV buyers purchased a television they could place in their sedans or small vehicles and set up themselves after connecting a couple of cords and cables. Today the average TV purchased in the USA has a diagonal of 65", and it is becoming commonplace for people to turn their living rooms into entertainment centers with TVs above 75" as the centerpiece. Although we purchased a midsize TV by current standards, my wife and I decided to pay for the Geek Squad service to deliver and set it up and are pleased that we did. After calling to let us know they were on the way, two Geek Squad installers arrived in the time window we had agreed upon. Both were professional and customer oriented, and it was apparent they knew what they were doing. Before leaving they explained whatever we needed to know about the TV and its remote, and answered any questions we had. We definitely believe we made the right decision to use the assistance of the Geek Squad, and recommend their delivery and installation service to others.

Geek squad service was great. Very nice, knowledgeable, helpful, patient young men. Even returned a personal call the next day, when I had a problem. I do think BB should offer a discount for BB rewards members, when there is not mount. $199 is too expensive, without a mount involved. Excellent rating based on Geek Squad, not BB price.

This was definitely a good decision on my part. The technicians were careful in setting it up. They were very professional in what they knew and how to connect my various devices such as sound bar and streaming boxes. They fixed the cords so they weren’t hanging all over everything. They asked me questions so they would do it my way. They patiently showed me how to maneuver, how to connect, etc. I am so pleased.

The geek squad did it all. They installed tv and sound bar and Sonos amp all in one visit. They were timely, efficient and courteous. A professional crew. They make Best Buy great.

The person that delivered the TV was very nice did a great job! He showed me everything that I needed to do with the TV also we helped me with my Netflix and prime and peacock and Disney plus. Service was great!

The technician unboxed and hooked everything up, and also gave me some instruction on using the remote. He was knowledgeable, personable and professional. I was very glad I used the Geek Squad rather than to figure it out myself.

You did a excellent job installing my new T.V. I would highly recommend you and your service to everyone. Thanks for a great job.

The agents exhibited knowledge and professionalism in connecting TV to my devices.

Staff arrived at exact time. Very friendly and courteous showed us features of tv and set it up perfectly. Could not be happier with what they did. Made sure we were all set before they left. Thank you geek squad for outstanding service.

The two tech people were fantastic. They were friendly and very knowledgeable. They connected the sound bar and all of the streaming services we have. They also explained accurately the functions of the tv control device.

The delivery men called to let me know they were on their way. They helped move my old TV, then set up the new one including doing all of the settings (which would have taken a lot of reading and time and I probably wouldn't have gotten them all right). They were efficient and knew what they were doing. They did a great job.

Hesitated going the TV set up by Geek Squad route and what a stupid move on my part. Not wall mounted, so it wasn't very complicated, but still: what if I did something wrong never mind all the settings? For me, it turned out to be money well spent. Avery arrived at the time promised and set up didn't take more than an hour. Avery and Theresa worked well together, were polite, professional, patient with my questions, explained not only the steps along the way but also how the TV and the various inputs would work. I would not hestitate to use the Geek Squad service in the future.

The agents set up and installed all the devices. They instructed us on how to use the remote, being very patient with us! Agents were very knowledgeable and friendly. Great job!!

Zeek was right on time. Knowledgeable soft spoken gentleman. He carefully brought my TV and set it up. He turned it on and showed me the operation of the different channels and controls. LeoN FL