Customer Ratings & Reviews

The agent set up my TV quickly and answered all my questions. This was a set up for my Mom through my Total Tech membership and worked out great. My mom is so happy with the service and her brand new TV. The agent was helpful in letting my mom know that her cable digital box was no longer working and told her she should call and get a new one.

agent kept up updated to his arrival time, set up tv, explained everything, cleaned up after himself and was very personable, also answered our questions

Frank Fuller, Geek Squad installer was wonderful! He and his partner put on booties on their shoes, open the box neatly, took the packaging with them after installation. They connected all the equipment we had and instructed us on the use of both cable and TV remote. Frank is definitely an asset to the company!

The installer came on the assigned date and very efficiently and courteously assembled and installed the TV set.

The agents called ahead and were on time. They set up the tv to my cable provider and internet and further helped adjust the tv settings. It was done quickly and thoroughly AND they took the boxes away. It was a pleasure and I would call them again.

The agents unpacked my new Hisense 65U8 TV and installed it on our existing entertainment center. They were considerate, professional, and on time.

Excellent service from the nicest people. The team that installed my television were wonderful, fast and friendly. Normally I am uncomfortable when I have to let people in for a delivery. Not in this case, totally professional!

Timely arrival and quick set up. The technician took time to show me how to operate the TV and answered all my questions

The guys were excellent & installed my tv with no problems.

The agents reprogrammed and set up my tv super fast and efficiently.

Early delivery and quick setup made for an excellent experience--Agent even came back to check on cable TV service Our provider sent us the wrong box)

The individual who installed my 65' TV did an excellent job. He connected my external sound bar and my DVR to the TV. He also transferred the remote to my Xfinite remote. The brightness/picture quality was set to standard for better durability. He was polite and helpful.

Enrique installed and set up my new TV. He was great and so patient, explaining how to work the remote and how to get to Netflix, reviewing steps over and over for me until I understood. I was very happy with my Geek Squad installation!

Geek squad did an excellent job. They installed our new 75 inch Samsung TV, Sonos Playbar and Sonos Sub. They setup all the options on the TV and Sonos to be compatible with the other Sonos we had in the basement. They recommended we replace the HDMI cables with others we had in storage. Love the setup, picture is excellent, sound is great and installation was painless thanks to the Geek Squad. Plus all boxes. were removed! This is the first time we have used the Geek Squad and I was pleasantly surprised.

The Geek Squad came over and mounted everything and hooked it all up.

Two men from the Geek squad, delivered and installed and mounted my 100” Samsung Television, they did a great job, friendly and very helpful. I hope Best Buy continues to use their own people instead of third parties, much better service.

Geek squad came and installed my tv and soundbar. He was very nice and efficient. Worth the cost.

Adam to a great job setting up our new Sony Masters series TV along with connecting it to a Bose 900 sound bar. He had to download the Bose music app to my I phone then run several updates to the sound bar for it to function correctly. I could not have achieved this on my own. They mounted the TV on the wall as well and level it with no wires showing. Just a complete professional job. Tganks

Robert was outstanding! His instructions from Best Buy were to drop off a tv. Our agreement with Best Buy was to set up new tv, move old tv and set that up in another room, and haul away another tv. Robert did everything for us. The tv to be hauled away was an old heavy console tv so Robert called around to anyone in the area so he could get help in carrying it out. He went above and beyond. He gets five stars, Best Buy not so many!

Very professional, apologetic for being late due to high demand. Very quick and thorough in the setup