Customer Ratings & Reviews

Excellent, professional, timely, and informative service! I learned a great deal from the Geek Squad team during the installation and set-up process, which has given me a greater level of enjoyment from my new TV - Thank you!

The agents reprogrammed and set up my tv super fast and efficiently.

On time. Professionals. Very knowledgeable of both TV and .other.sound options. Installation to 30 minutes

I am so happy I chose delivery and setup. The agents were experienced and courteous. They worked quickly and made sure I was happy before they left.

Very respectful Employees. Answere all my question. Clean everything up. Had a problem with first tv. things happen. Burnout in one day.! Geek squad replace the tv. Folks I tell you get the warranty. Or your stuck if something happens.

I was certain I have already sent in a review on my TV being set up? I love the Geek Squad and have always been satisfied with any of the work. Since I lost my genius partner a year ago I have relied on the Geek Squad to take care of all my technology for which I am ever so grateful.

Service was beyond great. Pleased with Eric's competence, service and knowledge. All questions fully answered. Set up smooth.

Really great service, they showed up when they said they would, got my TV's in and put the stand together in 30 min (which would have probably taken me 3 hours) and had the TV mounted in no time flat. They were very friendly, too and, as a bonus, took all the garbage with them when they left. I was really impressed.

These guys were GREAT(Ed and Zac) knew their stuff and had everything set up in 30-40 minutes. Went though everything with us so we understood how everything worked. Even moved our old TV where we wanted it

The installer was awesome. He was very knowledgeable and connected all my Sony products together (TV, Sound Bar, DVD) and made sure all were working together with my Direct TV. He set all the fine tuning adjustments and then showed me how to work everything. Also, he took the time to make sure all the wires were bounded and routed so that it didn't look like a jumbled mess. Couldn't be happier and it was money well spent.

I purchased a brand new samsung tv for my brother who has a handicap. The delivery agents installed the tv and configured it with speed and precision to where my brother wanted it and how he wanted it configured. The service was top class.

This is the first time I've ever had anyone come to my house to install any kind of electronics. I had to exchange my Samsung S90D and since my LG G4 came with Free installation and setup, I figured I would let them do all of the work. Good communication of their arrival. But when one arrived he had the slight scent of marijuana. Here we go! I have a large 700 sq ft bonus room. that moved items around so they had plenty of room. I tried not to micromanage but was nervous that these 2 strangers were in my house. Anyway, the moment I turned my back, I hear a crash, run into the room and see that one of the guys is breaking down a box right next to a little table that houses my wife's ceramic nativity set and is knocking the the pieces over and onto the carpeted floor!!! I was NOT happy. I mentioned to him that I moved everything out of the way and that he had the entire middle of the room to work and he decides to work right next to the wall next to the breakable. Luckily only some of the glazing was chipped off an no broken pieces. I sternly warned them to be careful. One of the guys was nice and considerate, the other guy that broke stuff was not. The rest of the TV exchange and setup was good I guess but the entire experience was not good and could have been really bad if my wife's nativity set was damaged. I really expected better from Geek Squad. I would only recommend them if you have no other options and I'm glad I didn't pay $200 for this service.

We are very happy with the 65" Samsung Smart TV. Great picture, color easy to use remote. Great choice and would recommend to anyone looking for a new tv. The techs who delivered and set up the tv were fast and answered all our questions. Did not feel we were taking too much of their time.

I love this tv. Everything is perfect. Great sound and picture. The geek squad did a wonderful job setting it up and answered my questions. Matt Brady and his helper were patient and helpful.

The Greek squad did a great job connecting to tv and phone.

Can't say enough about the service that Nick provided. He hooked up all my equipment, programmed the Harmony 665 so I would have 1 remote to control all equipment (instead of 4). He adjusted all the settings, routed the audio through my Bose system, and wouldn't leave until he had answered all my questions. Knew his stuff and very thorough in explaining what he was doing.

Prompt and very cautious. Excellent work and courteous. Cleaned up after install

Excellent installers who went right to it setting up 75 inch tv and new sound bar along with connecting my blue ray disc, firestick and roku in very short time. Everything worked as it should and they took all packaging and boxes out leaving area clean when they finished.

Paid the Geek Squad to fine-tune a new Vizio 55" 4K TV after I installed it. They did a good job of explaining the setup options to my wife. Unfortunately the TV would randomly turn itself on, even in the ECO mode and with no HDMI cables attached. Best Buy replaced it with an identical new set and the delivery people were nice enough to help lift it onto the swivel mount. I would have needed to pay again for a second Geek Squad visit, so I tuned it myself. Overall, the first visit was great but I am disappointed with the lack of follow up after having to have the TV replaced.

The agents removed the TV from the box installed the stand and put the TV in the place that I requested and then they set the internet up and went over with me the basic use of the controller and settings. They were very through with my set up. When they were done they cleaned up any mess they made and removed the box the TV came in. Job well done Geek Squad!