Customer Ratings & Reviews

Scheduled an install for my new 75' Samsung. The two techs arrived earlier than expected but had called before hand and asked if it was ok to do so. Upon arriving, they mentioned how everything was going to work. The two techs were very friendly, and the work was completed quickly which explains why they were earlier than scheduled.

A few weeks ago Best Buy delivered my new LG C4 TV and installed it for me. The two technicians were very professional and considerate. They left the space nicely cleaned up and made sure everything was working right and on top of the icing of the cake they made sure I knew how to navigate the tv. Oh, and before delivery they informed me about their delivery ETA.

Frank Fuller, Geek Squad installer was wonderful! He and his partner put on booties on their shoes, open the box neatly, took the packaging with them after installation. They connected all the equipment we had and instructed us on the use of both cable and TV remote. Frank is definitely an asset to the company!

The guys that showed up were very good. They listened to what I told them and did a great job setting up this huge TV and not damaging it. I did not give them five stars because they left plastic film on the panel edge and they should have known it was there and removed it. But they were otherwise quick and professional. I would recommend them to anyone getting a panel tv larger that 55' because they are big and thin and easy to damage.

Every thing was good nice picture geek squad helpful talked to Brian a specialist he was great help me set up WiFi I could not do it without him thank you Brian

Great price for this TV and the picture quality is amazing would buy again

This service was extremely helpful. You don't realize how big of a box a TV will come in, especially when the TV itself is really big. I don't think we could have unboxed it and set it up on our TV stand alone. They came in, had it set up in no time, and everything was ready to go. Definitely worth paying that little bit of extra for the setup.

Tom was the best installer we have ever encountered! Professional and friendly but very thorough with all aspects of the install. Answered questions , Gave recomendations which we instituted with great results. Respected our home and took all trash . Thanks Tom!

The Tech rep was on time, he assembled the equipment as required and took his time explaining to my parents how the system functioned. He answered all of their questions in plain easy to understand language and removed all of the shipping materials and the old equipment.

I have had SONY for some time but decided to get this Samsung 43" after reading a number of reviews. I am very satisfied with our TV so far & would recommend it. The picture quality is great as is the sound. The price was also comparable. The Geek Squad delivered & hooked up our TV in a very short time. A more than satisfied customer once again from Best Buy

the two guys were very knowledgable and did a nice clean job and explained everything to me so i understood

The person from the Geek Squad was very knowledgeable and clearly explained everything while he was working to set up our new smart TV set. He arrived as promised and begin to work at once. Explained what he was doing and went over the operation of the set and various controls on the remote control. He answered all our questions without being confusing. Would strongly recommend using the geek Squad if wanting to set up your TV without drama.

Agents worked efficiently and assisted throughout setup to restore services available on my old smart TV. They were very patient helping a senior citizen with fat fingers work through the routines.

Very good at what they do, treat you as a valued customer. Shouldn't have eliminated the in home consultant. Found him to be very helpful in deciding what tv's to purchase , size, etc. Don't like talking to people outside the country and I won't.

The nice young man,Ray, set up our TV and helped us with concerns about what we needed for my husband to hook up his TV ears to our new TV. I had texted him the next day about an issue and he called me back and helped us fix the problem.

Sorry I don’t remember the technicians names but, they did a great job helping my aging parents. I received a call from the team technician regarding placement and needs of my parents and they set up the device and even coached them how to use the tv then I received another call from the technician before they left checking if I had any other requests, very good job, highly professional, highly recommended.

The agents arrived on time and brought the correct item with them. That last comment may sound dumb but I've had the wrong item brought to my house once or twice. Jacob and his crewmate (I apologize for forgetting his name) were friendly, efficient, and as professional as we could ask for. They were in and out in less than an hour. Just for clarity my set sits on a stand so it was not a tough job for these guys.

I had the pleasure of a Geek Squad employee complete the installation of my new 32” Samsung TV. Luis was more than helpful. He took the time to setup my TV with the internet that was newly installed and program all the necessary functions. This gentleman is a jewel and Best Buy is extremely fortunate to have him as a member of the Geek Squad. Thank you again Luis. Lorna Buck

Truly found the young gentleman to be knowledgeable, polite and quick workmen who answered shall we say a “senior” person’s questions, many considering I am a Microsoft user!! They installed quickly, picked up any refuse that was left over and told me to call them if I had any problems! Can’t ask for more than that, at the end of the day!

Very happy with the Geek Squad service we received from Techs Louis and Alex. They were super efficient with the install, setup, and removal of our old TV. Great job!!