Customer Ratings & Reviews

The guys carried our big TV upstairs, connected it quickly and then gave us a tutorial on how to use the remote, etc. They helped us set up our preferences and answered all our questions. We were very impressed with their professionalism and knowledge, including the ability to to talk to us “old folk” in terms we could understand. They were great!

The Geek Squad installed my TV & Home Theater System for me. I could have done this myself but I chose to have the Geek Squad do the installation. This was a great investment. I learned so much from them, especially the fine tuning to get the peak performance from the TV & optimal sound quality from the soundbar & rear speakers. GREAT INVESTMENT!

I had Mike Martens come out to set my whole new entertainment system & I can't say enough about the excellent service he provided. Spent plenty of time explaining how everything worked even though there is a learning curve to operating a new 4K system that I am still working on. I highly recommend him & please pass on my thanks to him!

Everything was handled in a very professional way. It was a good experience, which is what I have come to expect from Best Buy and Geek squad. This includes instore personnel as well as installers.

They installed the TV quickly and were very knowledgeable and professional.

The delivery guy set up everything on the TV for us and show us how to work the remote and what channel is that we can get extra very helpful

The independent installer assigned to my setup was great. Sebastian walked me through everything he was doing during setup and answered all my questions. He was very personable and patient with us.

The technician who installed my TV and soundbar was extremely courteous, patient and friendly. I will definitely call Geek Squad again for all my technical needs.

Geek Squad guys were great! Professional and knowledgeable and extremely helpful. They explained extra questions related to but nonessential to the TV set up which helped me understand how to manage my present TV usage and plan for additional viewing-related purchases in future (disc player/apps).

I was very pleased with The Geek Squad's professionalism. I was contacted throughout all stages of the appointment. The crew showed up on time, unboxed my TV and totally set it up with all connections. They then went through the on screen set up and made sure everything was working properly.

Setup guys did a great job. Patiently answered all of my questions and hooked everything up. The work of the 2 individuals at my house was great. The process of getting everything scheduled was very frustrating.

Nick, who was our Geek Squad installer, was excellent. He took time to answer all of our questions. He was very efficient and he left his work area spotless.

I had two of the most incredible and knowledgeable team come into my home and set up my Tv They hooked up the internet and tv provider in less than an hour They were the best

Our agent impressed me from the start by putting on "booties". Once I showed the agent what the job entailed he dove right in and got the job done! Our agent was kind, courteous and efficient.

These people knew their stuff. Answered questions & offered great advice!

Best Buy agent set up Poor my TV was exactly what I was hoping. He came to the door he was professional he connected everything he delivered the TV I didn’t have to worry about anything. He explained what he was doing and How everything worked on the TV. I am extremely happy with the set up!

The two man team arrived on schedule and completed the job in a reasonable time. They did have to repeat a couple of steps as did not account for need to adjust brackets before tightening everything. And, luckily I have a great set of tools as they did not so I supplemented theirs. Nice guys and were professional. Got everything setup as I wanted.

The crew was excellent and efficient. Walked me through the entire setup process.

Installers did an excellent job. Went beyond what was expected of them. Could not be happier.

Agent was courteous, efficient and precise. Unhooked and removed old TV. Unpacked & connected new TV. Patiently taught me how to use new remote and find programs. He was very neat & took away all the packing. He was the epitome of a polite and proficient professional. I gave him six stars!!