Customer Ratings & Reviews

Purchased TV as gift to out of state elderly relative who was unable to lift and connect and set up tv and other devices. The agents were able to complete the set up on 2 visits and thankfully covered under my Tech service plan.

The agents set up our TV, explained the remote and gave tips on best uses. They were patient, thorough and careful of our home. They were on time and removed all packaging. My husband and I were very satisfied!

The agents unpacked, assembled and placed the TV on my stand. They then connected my cable box and DVD player. They entered my WiFi info and set up ny cable box remote to work with the TV. They did a good job of showing me how to use everything including a button on my remote I;d never used before! Overall they were friendly, helpful followed COVID protocols.

Serviceman was friendly, courteous, and efficient. He answered all my questions and made sure the TV was operating to my satisfaction, and that I understood how to adjust the settings.

Guys were great! Setup was fast and professional!

This is the absolute best service! TotalTech membership has made BestBuy my go-to spot for TVs and speakers due to the installation. I have recommended this to multiple family members and friends who have also now purchased from BestBuy and enjoyed the same great service I did.

The person was on time, hooked everything up and showed me how to operate my new Samsung 65" OLED television.

Sorry I don’t remember the technicians names but, they did a great job helping my aging parents. I received a call from the team technician regarding placement and needs of my parents and they set up the device and even coached them how to use the tv then I received another call from the technician before they left checking if I had any other requests, very good job, highly professional, highly recommended.

Geek squad did a quick and professional set up of my new TV and soundbar. In addition they advised that an item I purchased was unnecessary, so I got a refund. Along with giving me good operating tips, they were in and out with minimum fuss.

the install crew was very thorough, and made sure the tv was mounted on the wall correctly. they worked as a team and were very professional and efficient. We are so glad we chose to have them install the tv.

The agents arrived on time and brought the correct item with them. That last comment may sound dumb but I've had the wrong item brought to my house once or twice. Jacob and his crewmate (I apologize for forgetting his name) were friendly, efficient, and as professional as we could ask for. They were in and out in less than an hour. Just for clarity my set sits on a stand so it was not a tough job for these guys.

The agent was knowledgeable, polite and very helpful. Made sure I understood all instructions. Excellent job!

The person from the Geek Squad was very knowledgeable and clearly explained everything while he was working to set up our new smart TV set. He arrived as promised and begin to work at once. Explained what he was doing and went over the operation of the set and various controls on the remote control. He answered all our questions without being confusing. Would strongly recommend using the geek Squad if wanting to set up your TV without drama.

Great picture quality. Voice commands and overall ease of use.

The setup crew were great. Showed me how everything worked and left a clean house. I would recommend and use them again.

Only after the Best Buy Geek Squad installed my new 2025 model 40in Smart TV did I find that they would not remove my original 2017 40in Smart TV. I had to arrange for another service call with Best Buy to do this for a fee, or find a way for me to haul my old TV to a recycling center that would accept it.

the two guys were very knowledgable and did a nice clean job and explained everything to me so i understood

Installation was fast and perfect. He did everything I needed, especially all of the connections. Remote worked perfectly.

The gentlemen who unboxed and set up the TV were great. Even though all they did was bring the TV, they took the time to show us how to get the best picture and sound from our existing setup.

Technician was on time; informed me of arrival time. A very efficient technician. Set up went smoothly. So far, no problems with installed tv.