Customer Ratings & Reviews

Geek Squad was very professional and knowledgeable,

Agents did a great job mounting the TV in a small area.

Mounted and connected my TV. Ran cables through the wall and stayed until everything was working. Professional and quick. Worth the cost.

Work done timely. Staff was very helpful in the instruction process.

This installation was supposed to be free. Geek Squad wasn’t available to install so they used their install contractor. The 3rd party technician showed up without help to bring the 98"tv into my house. I ended up helping them bring it upstairs and mounting it to my wall. They also didn't have all the components to install the wall plug and hdmi cables and ended up upcharging me $650 on top of the supposed free installation. Sad part was that he didn’t let me know that I was being charged more until the install was completed. I called Best Buy and they wouldn't help me since it was a 3rd party and instructed me to call the installer to get a refund. Once again no help there either. So ultimately it costed me and Best Buy $1050 to mount the TV.

This is as described very sturdy good quality. i love it

They did an awesome job and were extremely helpful!

Excellent product and service from the geek squad!

Three Geek squad made sure that each of my TV's was connected properly and worked to my expectations.

The tv mount looks solid and was mounted by the agents very well.

The geek squad mount a soundbar to the TV and connected a soundbar to the TV

The agent connected all my devices. They did a great jog

The guys were worth the money to install all the new items.

The agent called to cancel a few hours before expected delivery. We had waited a month for the delivery date. He promised to come 3dsys later, but got no confirmation. Called BB and was told that agent could not reschedule as he was a third party and wait for system to update same day. Did not update, made several calls as directed. Got passed around, no resolution. Got a case number, told issue was escalated and would receive call next day. Received text to reschedule. Checked BB first available, 3 weeks away. Called and case numberade no difference, told to wait 48 hours for update again. Terrible customer service, just reading corporate dialogue and placating with lies. No accountability. They cancelled appointment and expect us to go back to end of line and wait another month.

Easy to install. Note: Must have 2 People to hook up large TV's.

This was a great purchase, especially for the price.

Tech did a wonderful job. Tied up the wires with zip ties and cleaned up the area. Very professional will use again when needed

Soundbar was not installed correctly the first time out but guys came back and did a fantastic job the second time around.

Excellent service and professional conduct by both installers

Victor L. our tech was outstanding in every regard!