Customer Ratings & Reviews

they came and looked at what i needed--3 TV's mounted and got to work no problems

The guys who installed my stuff were great. Did a great job. Cleaned up after themselves.

Same as my first review for my living room TV but installed in it my bedroom.

Very professional install crew. Moved the old tv to the new spot and put up the new one. Very happy

Jose and his helper did a great job. I highly recommend Geek Squad Installation and Mounting! This service is free to Total Tech Members who buy NEW TV's at Best Buy and is a great deal. Oh, and make sure you request Geek Squad when you set up the install! Jose is an excellent installer and Marcus, the Store Manager in Irving, TX is awesome, too! Thank you.

They were great. Installed my 98" after I had to reschedule a number of times

The installer team did a good job of installing the TV wall mount for our 75 inch LG tv. Bought from Best Buy as well. The mount was reasonably priced and good quality. I would recommend this product.

This was my first time utilizing this service and it was worth every penny. The Agents were extremely professional and right on time. They did a fantastic job mounting and securing both of my televisions. In addition, they went out of their way to make sure my job was done that day even though one of the televisions had been damaged prior to the arrival at my home. They secured a replacement, put it on hold, went to pick it up, transported it back to my home, and had it installed that same afternoon.

Great TV. Installers were excellent. On time, efficient and polite. Salesperson Joe Vanderslice is far and away the most knowledgeable, personable, helpful, customer focused person I've ever worked with.

The sale and the installation were prompt, efficient and polite. I was exceptionally pleased with the service and experience. The products are also top of the line.

Great job with creative solution to hide the cords

The Geek squad installers were very neat and took good care of furniture underneath the TVs

The guys were professional and did a great job. Would recommend

The Geek Squad technician was very professional and friendly and willing to do whatever necessary, including taking the tv back to store to exchange it (he was given an open box tv which I didn’t order). He also had to modify my existing wall mount to fit my new tv, which he did willingly. He then took the time to set up and explain using my new tv & remote.

The 2 people who performed installation and set up were excellent and were great at explaining things in understandable manner. They were also receiving, patient and apologetic regarding my frustration with a redirect in the scheduled installation time, that occurred on scheduled date, having waited 3 weeks already & having received several confirmations the day before. The issue was not a fault of the 2 installers, but clearly the BB/Geek Squad systemic management. All ended well.

Dave, Daniel, Toby, Alex and the rest of the team did an outstanding job from the consultation to the final installations. I am a very particular customer and their work was nothing short of stellar and remarkable. They are truly great at what they do and should be highly praised for their diligence and attention to detail.

This evening I canceled installation for a 100 inch TV (actually, they couldn’t even get that right, so technically it isn’t cancelled yet). Every single person in the chain, from the in-store person to the three additional phone calls I had to make, affirmed they were scheduling three installers to handle the TV given its size and upstairs bedroom location. Every time they showed up with 2 guys. Every time they said they’d call back. Every time they didn’t. Every time I spoke with someone else. Etc. etc. Barring luck, your experience with installation service through Best Buy will be every bit as perfunctory as you’d expect. I recommend selecting it as a last resort. Better to hire your own person and steer clear of Best Buy unless you’re buying something you can carry out yourself.

Drilled holes with precision and left my floor cleaner than before they arrived. Nice attention to detail and respect for my property.

The geek squad installed my 83 inch sony oled and the guys were quick and so polite. I also have them move and installed two other tvs . they are always very professional and knowledgeable. I recommend to anyone who wants the job done right.

Geek Squad crew removed one TV set with hanger devices from family room and really quickly installed it at the wall in a bedroom upstairs. Quality of work was excellent.