Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 1616 reviews
(1,616 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.0
Rating 4.0 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Rated 1 out of 5 stars
Geek Squad Fiasco
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech Agent never showed and just cancelled the appt and acted like he came and did it, what a joke
This review is from Add-On TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was installed too low and order requested correction of second tv nothing was done I will cancel my subscription
No, I would not recommend this to a friendRated 1 out of 5 stars
My Tv Mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Again negative rating for this . Best Buy is the worse in delivering your order
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad installed my 83” and 65” TVs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Geek Squad went beyond the necessary needs to make the best installation !
I would recommend this to a friendRated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was paid for but never performed. We are waiting to be refunded.
No, I would not recommend this to a friendRated 1 out of 5 stars
Hiding damage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ruined my carpet then tried hiding the damage install was good damage to my carpeting so sad
This review is from Add-On TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
ARRIVED WITH A BROKEN SCREEN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV arrived with a cracked screen so it wasn't install and the TV was returned to the store.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst experience ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy from Best Buy again you failed four deliveries sent an open used product on one!
This review is from Add-On TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. While you’ve indicated that you will no longer shop with us, I hope that someday you give us the opportunity to better service.
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough mobility and tech person didn't pair new remote to my Comcast remote
I would recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is mounted too high. It's impossible to watch.
No, I would not recommend this to a friendRated 1 out of 5 stars
too small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was sold a mount at the store that was not big enough for the TV
This review is from Add-On TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Had problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad what Geek Squad it's a third-party person that they're using
No, I would not recommend this to a friendRated 1 out of 5 stars
It was cancelled by Best BUY 3 DIFFERENT TIMES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Understandably cancelled because of the pandemic virus
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your feedback, Yahgi. We are certainly living in unprecedented times and we appreciate your understanding. If you have any questions or concerns, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Good equipment for the right job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good equipment for the right job kitchen that gets its done the first time
I would recommend this to a friendRated 1 out of 5 stars
Poor Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unsatisfactory work. Poor leveling and as a result, poor tv comment
No, I would not recommend this to a friendRated 1 out of 5 stars
No geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its wasnt a geek squad person. Just a contractor they hired.
No, I would not recommend this to a friendRated 5 out of 5 stars
install debacle not due to install crew
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the install folks were great, it was a sub contractor. they showed up the morning of the install but couldn't install because the mount bestbuy sold me with the 100" tv wouldn't fit, it was too small. I had to purchase a much more expensive new mount online and drive 30 minutes one way to pick it up, luckily the subcontractor was able to come back that afternoon, they did a great job
This review is from TV Setup & Mounting, 91” or Larger
I would recommend this to a friendRated 5 out of 5 stars
Great Expereince
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The website used for scheduling was frustrating. It asked multiple times to be scheduled. Realized later that it was due to the TV not being available. It might help to delay scheduling requests until the item is ready to go. Once onsite the install team was very professional, efficient and accommodating.
This review is from TV Setup & Mounting, 91” or Larger
I would recommend this to a friendRated 5 out of 5 stars
Quick and easy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician mounted my 100 inch tv with easy, set it up and connected all of my devices for me. Well worth it
This review is from TV Setup & Mounting, 91” or Larger
I would recommend this to a friendRated 5 out of 5 stars
Worth it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional, very fast. They installed my TV in minutes.
This review is from TV Setup & Mounting, 91” or Larger
I would recommend this to a friend