Customer Ratings & Reviews

Up to Five (5) Speaker Conceal was well done. I could only find 1.

Installed all speakers as expected. Clean up was performed.

They did a pretty good job. Nice placement & decent concealmemt

Good service I would recommend this to friends and family

Two days after being installed one of the speakers rattle. We have a brand new house and got in ceiling speakers installed. They look good but one makes a weird rattling sound

Nice quality system that very adequately meets my needs.

Ok product to buy. It is not worth for every penny

During installation technician damaged ceiling have to go through insurance to get repaired.

Wireless antenna remotes don't work well. Geek Squad didn't follow up or follow through with the customer. They don't call you back nor credit your account for an error they made!

We have spent $8,000/ 12 months still doesn’t work.

August 16, 2018 This review is our three year experience with Magnolia Design Center at Price Plaza. In June 2016, I called Magnolia Design Center at Price Plaza and Omayer was the salesperson. We were shopping for a big screen TV for my mother. He went above and beyond by taking the time to e.mail written specs of a Samsung and Sony TV to accommodate a space over the fireplace mantle. When we came to the Magnolia location in Katy he also performed a demo between the two TV's to demonstrate picture quality. I was very impressed with his overall knowledge of the electronics of the TV and his being patient by allowing us to make an informed decision. We purchased the 75" Sony XBR model with the extended warranty. Subsequently we purchased a home theater system in December 2016. Omayer assisted me with the design and set-up of the entire system which included 75" XBR75X940 HDR TV; Sony HDD- high resolution audio player; Apple 4 TV; Roku streaming video player; BDI console; and C4 - EA3 controller with SR-260 remote. He was very patient and professional through the whole process answering all of our questions and providing competitive pricing. The install crew did a magnificent job of mounting theTV, installing all of the components in the AV room, cabling, programming and testing the equipment for superior operation and performance. Of course - there was the 2017 storm - Harvey - where the entire system was dismantled, put in air conditioned storage for 10 months and re-installed in August 2018. Once again, the Magnolia crew - Miguel and Jordan (field techs), with Vic (manager) at the helm put my system into working order. They performed all component updating and testing with the C4 system. The Control 4 is the best thing since sliced bread as it is a complete electronic command unit working on radio frequency controlling operations of my entire A/V system. We had some technical difficulty with non-compliant broadband equipment but Miguel programmed some patches and the remote works perfectly. They once again performed a complete cable (Ethernet and HDMI) connection review including bi-amp for the front speakers, tested equipment operation, and performed a one on one explanation of the systems operation using the SR-260 remote which is an all-in-one control for all of the system components. Once the electronic glitches were worked out this unit does a superb job and the Magnolia guys make it sing. If you are an A/V buff and you want a conscientious team that performs very reliable audio/video work, or you are shopping for a new home theater system these guys will make it happen. They are well trained with "state of the art" technology practices and overall equipment knowledge. My thanks to the Magnolia Design Center team in Price Plaza, Katy, TX. Thank you for once again making our living room come alive with this great system. Lenny D

First I want to say the TV I purchased I like a lot. That’s not the purpose of this review for me. It’s to express my deepest disappointment in the customer support and communication or lack thereof from Magnolia. Your magnolia department only cares about a sale. When it comes to installation, they leave a job unfinished and left my wires hanging on the wall. I just spent $3000 for a new tv and for it to be mounted to the wall with wires to be installed behind the wall. The crew that came out said they could not put wires behind my wall because it was wood paneling and that only their custom team can do that. I figured whatever that’s fine. They told me my sales rep should be in contact with me by the end of the day(last Thursday)Never got a call. Then Friday came around no call. Saturday I spent a few hours calling into Best Buy and magnolia and could never get through. Finally Saturday afternoon I got through. I was given my sales reps number and for me to call him and that they would call him too. He never answered any of my calls or texts. Sunday came around still no answer. Monday this week I called and got ahold of same guy from Saturday. He said he would have him call me. Finally Monday afternoon my rep calls me he said he would find out what’s going on and get back to me. It’s now almost a full week and I am still left stranded!!!!! I have been forgotten. Communication goes a long way even if they don’t know what’s going on. All they care about is sales and not good customer support. It’s hard to find good customer service any more now a days. Very disappointed and will never buy through magnolia again. They need to come out and finish this job. I paid way too much money for this and I feel like I should get some of that back.