Customer Ratings & Reviews
- SKU:
- 9261826
Customer reviews
Rating 4.6 out of 5 stars with 936 reviews
(936 customer reviews)to a friend
Rated 1 out of 5 stars
Frustration City
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They haven't done it yet. It's scrolled for next Wednesday, October 27th. Hopefully, it will happen, but who knows?
I would recommend this to a friendRated 1 out of 5 stars
No one installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had 2 visits scheduled and no one showed up for either visit! Help!
This review is from Add-On 2-Speaker Concealment
No, I would not recommend this to a friendRated 1 out of 5 stars
customer service nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Techs were great that come for install but dealing with customer service is a nightmare. I probably spent more an 3 hours total trying to get an appointment scheduled and was misquoted on price twice.
This review is from Add-On: Up to Two (2) Speaker Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know I paid for everything. But honestly none of my speakers are hidden. So did I over pay or not get this actual service.?
This review is from Add-On 2-Speaker Concealment
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.System isnt working properly. 2nd time I had to have technician work on this snd not corrected.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not for me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not do this. I was disappointed. Home sales person was just not expert enough.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They Put 2 holes in ceiling that was not there and left without letting me know I had discovered on my own was not happy
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time to get in contact with us about this. I sincerely apologize for this disappointment as this is not the kind of service we aim to provide you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Extremely Dissatisfied with Instillation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Miscommunication between Consultant and Instillation
No, I would not recommend this to a friendRated 1 out of 5 stars
Job not done correctly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers were mounted in the wall off center and I am having to repair the wall and ceiling and have them re mounted.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts with us. Once an installation is complete, it should be time to sit back and enjoy your new products. We regret that you've had to cope with these circumstances. If needed, for support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installed speaker system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was here for 9 hours for installation and set up. They were not very familiar with BOSE 650 system.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Freddie. Thank you for taking time to share this with us. We're sorry to hear that the appointment took so long and the agents were not very familiar with the system. We appreciate the feedback and will utilize it as best we can. If you have any further questions or concerns, please let us know. We hope to better help you in the future!
Rated 1 out of 5 stars
Still do not speaker brackets job is not done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still do not have speaker brackets job is not done also Im not getting showtime app on my new Sony tv
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was supposed to have 7 speakers installed and took over a week to schedule a time. Then the tech never called or showed up.
No, I would not recommend this to a friendRated 1 out of 5 stars
It was terrible, I was told that they could not do
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They came out and said that they could not do the job. Called another company and it was completed in 4.5 hours.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts with us. No one likes to be told "no" especially when the answer should be a resounding "yes"! We apologize for our having disappointed you, but we appreciate your feedback. Best Buy and Geek Squad cannot hope to improve in meaningful ways without it.
Rated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's over a month later and I still can't get this company to do a simple install. No one seems to care abt it either.
No, I would not recommend this to a friendRated 1 out of 5 stars
Purchase was paid for but never completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy canceled my appointment and has never reset it I have returned calls
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. For questions or concerns regarding your appointment's cancellation, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek squad brough out a damaged tv and made no eff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with geek has put me through !!!!!!!!!!!!!
This review is from Add-On 2-Speaker Concealment
No, I would not recommend this to a friendRated 1 out of 5 stars
This service was not needed.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was credited to my account. Not needed service.
This review is from Add-On 2-Speaker Concealment
I would recommend this to a friendRated 1 out of 5 stars
Working on repairs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fixing damage. Working on different repair options..
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Than you for posting about this. If you have any issues with damage after an install, please call us at (800) GEEKSQUAD or (800) 433-5778 and we can speak about this and let you know what your next steps should be.
Rated 1 out of 5 stars
Did not conceal— added them in bedroom instead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Alternate solution for what to do with 2 perfectly good speakers.
This review is from Add-On 2-Speaker Concealment
I would recommend this to a friend- Pros mentioned:Installation quality
Rated 5 out of 5 stars
Great experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys showed up early, kept the work area which was my living room clean, and completed a seamless install. Afterwards, they took the time to troubleshoot a few tech issues and explain functionality of the device to me.
I would recommend this to a friend