Customer Ratings & Reviews

Worth every penny to have professionally done with peace of mind.

Worth every penny to have professionally done with peace of mind.

Enrique, Rudy and Casey were true professionals!!!

One of the worst experienced with Geek Squad Total tech support and best buy shop. Bought a TV at best buy location(7001 Fayetteville Rd Ste 113, Durham, NC 27713) and later once ceiling speaker were finalized then bought it at another location in (237 Crossroads Blvd, Cary, NC 27518) with total tech support to install Speaker and TV mount on the wall. After mount the TV when geek squad guy trying to connect that port which has capability to transfer the sound to receiver, was not able to connect and he told me that port was broken you need to replace TV.  As I bought the TV from Durham location and service to mount from different location then geek squad said me that you need to visit to Durham location and asked for replacement. When I went there to replace the TV, they directly denied me to return the TV and told me follow up with total tech support. I bought the TV with Geek squad warranty and when I talked geek squad manager then they exchanged my TV. When I asked to schedule to unmount broken TV and mount the TV  then geek squad manager said that you need to pay again if you need to request from Durham location. I was trying to understand does Total tech support also belong to particular location? I drove again to Best buy Cary location to schedule to mount the TV. It was very painful and very unsupportive behavior with best buy and Geek squad. geek squad guy used customer ladder to install ceiling speaker, they did not have ladder to reach on 12 feet ceiling. Many fingerprints of geek squad service guys found on the TV screen and moreover geek squad guys left without explain/showing any demo on TV and Ceiling speaker in first time. Very unprofessional way they installed. So many questions came in my mind after first installed: Why geek squad guy did not connect that port in first time before mount the TV which has capability to transfer the sound to receiver? He was installing all ceiling speaker and mounting TV at same day. Why geek squad guy was insisting to use fire stick for Amazon, youtube? This broken port I caught it when I told that I don't use fire stick due to slowness and I asked to play youtube directly from the TV app then he said sound will not come into speaker. Then asked why? then he said there in one port where it will connect it then sound will transfer to receiver. Now he was trying to connect to that port or may be act like to connect, God know but after this experienced don’t blindly trust on geek squad services. I spent almost more than $10000 within 2-3 months on electronic items from best buy with 'geek squad total tech support' but they treated very badly with customer.  Be careful and check your electronic items condition after installation before they left.

We are waiting for our house build to be completed before installing the speakers and TV.

Geek squad came out to install 4 ceiling speakers and run the 4 cables down a hollow interior wall. On arrival they said that this would be an advanced cable run and would be an additional $160 per cable. So instead of $500 it was going to cost $1200.

Service worth it. Eliminates my headaches from trying to figure it out.

They did a good insulation for me. I would recommend a friend.

The installers mounted our televisions and got everything up and running.

I love them! And Geek squad did a great job installing! I would highly recommend!

These guys were amazing when it came to concealing my speakers!!

I had good Geek Squad service Would recommend to a friend

I had good Geek Squad service Would recommend to a friend

I continue to be satisfied by the professional work of Geek Squad!

they did a good job making sure they were set up right!

Geek Squad was very professional knew what he was doing very informative

I Geek Squad was terrific. I would highly recommended their service.

The entire process was clean and quick. Best Buy is the best.

Good remote, eliminates the hassle of using multiple remotes. Just takes a while to get use to.

Tech installed, with ease and explained everything in detail.