Customer Ratings & Reviews
- SKU:
- 3553089
Customer reviews
Rating 4.6 out of 5 stars with 936 reviews
(936 customer reviews)to a friend
Rated 1 out of 5 stars
Dont have best buy do installs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought total tech because it said this was included. They sent 4rd party installers out who would not hide ANY cords in the wall. And said they were limited to 1 device per set up. Best Buys a bunch of crooks. Their "national" support line is even worse
This review is from Add-On 5-Speaker Concealment
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Incomplete work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incomplete work - didn’t even connect speakers to connections
This review is from Add-On 2-Speaker Concealment
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your thoughts with us. When you engage a service, like you, we have the expectation that it will be completed properly. We regret that doesn't seem to have been the case for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Slidell best buy is the best location
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not professional they did not ring up the correct install and it did not happen. Fed up with best buy lake charles.
This review is from Add-On 2-Speaker Concealment
No, I would not recommend this to a friendRated 1 out of 5 stars
Biggest disappointment yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I’ve have two different installers come since my consultation with the in home advisor. Job has not been done due to it being a bit complicated having a completely finished basement. Expectations set by inhome advisor but met. Geek squad didn’t do anything I couldn’t do myself. Actually they didn’t even do what I would.
This review is from Add-On 5-Speaker Concealment
No, I would not recommend this to a friendBrand response from Fey, Best Buy Support
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path. ^Fey
Rated 1 out of 5 stars
Do not use Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wiring system they installed came loose. I have been on phone for over an hour and now someone is ghosting me on the phone rather than help. I am going to process a return for 7k worth of stuff. Also texted guys who did install no response. Worthless geek squad a grift.
This review is from Add-On 5-Speaker Concealment
No, I would not recommend this to a friendRated 1 out of 5 stars
Install was not up to standards
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer were ok. Couldn't explain the new remote we purchased. The speakers mounted into the ceiling are not in line. The speaker mounted to wall under tv is crooked. The speakers system doesn't work well. Numerous times a day, the stereo system and tv turns off during a tv show. Not happy at all with anything.
This review is from Add-On 5-Speaker Concealment
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
great service did a professional job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Job and great experience, would highly recommend them to do all your installations.
I would recommend this to a friendRated 1 out of 5 stars
Mislead and wasted time. The worst.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a new TV to mount on my wall as well as brackets and to install a speaker system that I purchased at the store a year or two earlier. The TV was installed the brackets were installed but the home theater set up I was promised was not. Just the worst service I’ve ever had very disappointed.
This review is from Add-On 2-Speaker Concealment
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for uploading your review. Getting your home theater set up is an exciting time, and we can certainly understand wanting to make sure that it meets your expectations. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrible experience!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrific! My was appointment 3 times just before Christmas. Horrible customer service!
This review is from Add-On 5-Speaker Concealment
No, I would not recommend this to a friendRated 1 out of 5 stars
not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged the ceiling . not happy with the service. Have various issues with the best buy service
This review is from Add-On 2-Speaker Concealment
No, I would not recommend this to a friendRated 1 out of 5 stars
Inexperienced, waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poorly installed, they ruined my media room look. I never go with geek squad again
This review is from Add-On 5-Speaker Concealment
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst customer service ever!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall worst experience ever! I would never recommend any installation from geek squad or best. I returned everything to the store!!
This review is from Add-On 2-Speaker Concealment
No, I would not recommend this to a friendRated 1 out of 5 stars
Failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.failure to perform services. I keep getting cancelled and told to reschedule. Went to the store to find out why since could not get an an swear over the phone
This review is from Add-On 5-Speaker Concealment
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time and money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The crew literally didn’t almost nothing as I already had issuers hooked up. They were supposed to conceal the wires which they due for only 1 out of 10 speakers. I am extremely disappointed.
This review is from Add-On 2-Speaker Concealment
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad did nothing for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience all the way around. In fact I would like a senior executive to reach out so I can detail my experience. That would help satisfy me.
This review is from Add-On 2-Speaker Concealment
No, I would not recommend this to a friendRated 1 out of 5 stars
No one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This work was never completed. I’m not sure how your system could show otherwise.
This review is from Add-On 5-Speaker Concealment
No, I would not recommend this to a friendRated 1 out of 5 stars
N/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE GEEK SQUAD WAS AWESOME. THEY WERE HONEST AND TOLD ME THEY WOULD NOT WORK THAT GREAT WITH THE TV. THAT ALONE WILL KEEP ME USING THE GEEK SQUAD.AND BEST BUY THE ONLY REASON I AM NOT GIVING 5 STARS IS WE DID NOT USE THEM
This review is from Add-On 2-Speaker Concealment
I would recommend this to a friendRated 1 out of 5 stars
Over 6 weeks of waiting & install not complete yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incorrect parts were ordered, Geek Squad personnel showed up without proper equipment to perform install, and after 3 visits over the course of 6 weeks, speaker install still not complete
This review is from Add-On 2-Speaker Concealment
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .An advanced service such as concealing speakers certainly adds a special something to a personal home theater setup. We want all of our customers to have smooth experiences from beginning to end when they receive a service through Geek Squad, but that doesn’t seem to be happening in your case. I’m very sorry for any inconvenience you’ve faced. For further assistance in getting this taken care of, please reach out to Geek Squad at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No installation yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2.5 month still have no projector installed yet
This review is from Add-On 2-Speaker Concealment
No, I would not recommend this to a friendRated 1 out of 5 stars
They lost my speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my speakers and they sent them to your warehouse and when it was time to install they were gone. - They have as yet to replace and install them.
This review is from Add-On 2-Speaker Concealment
No, I would not recommend this to a friend