Customer Ratings & Reviews

Geek Squad could NOT do the job. And when they showed up you could tell they didn’t want to do it. Only one good geek agent. I requested him 4 times. Told me he would be there, and he was replaced with unqualified kids!

Incomplete work - didn’t even connect speakers to connections

Unfortunately I’ve have two different installers come since my consultation with the in home advisor. Job has not been done due to it being a bit complicated having a completely finished basement. Expectations set by inhome advisor but met. Geek squad didn’t do anything I couldn’t do myself. Actually they didn’t even do what I would.

hard time to get refund back. not helpful. Also, agent ended the chat abruptly without notifying me and without confirming the amount.

The wiring system they installed came loose. I have been on phone for over an hour and now someone is ghosting me on the phone rather than help. I am going to process a return for 7k worth of stuff. Also texted guys who did install no response. Worthless geek squad a grift.

The installer were ok. Couldn't explain the new remote we purchased. The speakers mounted into the ceiling are not in line. The speaker mounted to wall under tv is crooked. The speakers system doesn't work well. Numerous times a day, the stereo system and tv turns off during a tv show. Not happy at all with anything.

Great Job and great experience, would highly recommend them to do all your installations.

Not professional they did not ring up the correct install and it did not happen. Fed up with best buy lake charles.

Purchased a new TV to mount on my wall as well as brackets and to install a speaker system that I purchased at the store a year or two earlier. The TV was installed the brackets were installed but the home theater set up I was promised was not. Just the worst service I’ve ever had very disappointed.

Absolutely horrific! My was appointment 3 times just before Christmas. Horrible customer service!

Damaged the ceiling . not happy with the service. Have various issues with the best buy service

Overall worst experience ever! I would never recommend any installation from geek squad or best. I returned everything to the store!!

The crew literally didn’t almost nothing as I already had issuers hooked up. They were supposed to conceal the wires which they due for only 1 out of 10 speakers. I am extremely disappointed.

failure to perform services. I keep getting cancelled and told to reschedule. Went to the store to find out why since could not get an an swear over the phone

Very poorly installed, they ruined my media room look. I never go with geek squad again

Terrible experience all the way around. In fact I would like a senior executive to reach out so I can detail my experience. That would help satisfy me.

This work was never completed. I’m not sure how your system could show otherwise.

THE GEEK SQUAD WAS AWESOME. THEY WERE HONEST AND TOLD ME THEY WOULD NOT WORK THAT GREAT WITH THE TV. THAT ALONE WILL KEEP ME USING THE GEEK SQUAD.AND BEST BUY THE ONLY REASON I AM NOT GIVING 5 STARS IS WE DID NOT USE THEM

Incorrect parts were ordered, Geek Squad personnel showed up without proper equipment to perform install, and after 3 visits over the course of 6 weeks, speaker install still not complete

I purchased my speakers and they sent them to your warehouse and when it was time to install they were gone. - They have as yet to replace and install them.