Customer Ratings & Reviews
- SKU:
- 5732329
Customer reviews
Rating 4.3 out of 5 stars with 165 reviews
(165 customer reviews)to a friend
Customers are saying
Customers frequently mention the overall performance of the Add-On Video Doorbell Install, noting that everything works as expected. Users also appreciate the quick and efficient installation process. Furthermore, customers value the doorbell's functionality, highlighting the convenience of receiving doorbell notifications on their phones from any location. There were no cons mentioned about this product.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Doorbell Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the install and operation of my system.
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was very helpful getting me started. Good job
I would recommend this to a friendRated 5 out of 5 stars
Great service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was very knowledgeable and provided a great service!
I would recommend this to a friendRated 5 out of 5 stars
Derek good & patient teacher; much appreciated!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both technicians skillful & efficient! Great Service
I would recommend this to a friendRated 5 out of 5 stars
Excellent Geek Squad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Helped understand Ring Security System install/plan
I would recommend this to a friendRated 5 out of 5 stars
Cool Doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an exceptional addition to my home security.
I would recommend this to a friendRated 5 out of 5 stars
A great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Same geek squad installed,prompt, ,polite. and friendly
I would recommend this to a friendRated 1 out of 5 stars
Texas Home Pros Extremely Incompetent Workers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two workers they sent out to install the doorbell barely knew what they were doing. They had to ask me to get the instructions on how to install and I had to help at several points in the install process. If I had not assisted they would have screwed up several different installation steps. On top of all that these two workers wear sunglasses the entire time they work and almost the entire time they are working inside. They acted very clumsily and out of it; I was pretty sure they had both taken some form of drugs before getting to my appointment that day. Overall stear clear of these clown installers and try and get anyone else besides Texas Home Pros own installers.
No, I would not recommend this to a friendRated 3 out of 5 stars
Installer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer was in such a hurry, they told me they could not hook up door bell camera to door bell , they hv to put ring camera next to door bell
No, I would not recommend this to a friendRated 1 out of 5 stars
Worse Experience Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give zero stars I would. Thus far this experience has been a nightmare. I paid for the Totaltech service and I feel like I've been scammed. The third party company they sent made the excuse that they couldn't install my cameras due to wifi connections but he didn't even try. Then he didn't have the tools to install my Ring doorbell correctly so he drilled holes in my door to install it and it's falling off. I've been trying to get someone else to come and install the items correctly for weeks but I keep getting the run around. I've been told on more than 1 occasion that a supervisor will contact me but I never receive a call back. I've been put on hold for 45 minutes only to have the phone disconnected. This is the worse experience I have had and thus far the Totaltech service has been a nightmare and NOT a service AT ALL.
No, I would not recommend this to a friendRated 3 out of 5 stars
geek squad hooked up doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the geek squad did not set up perimeters or show me how before leaving
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek Squad did not do a good job installing Ring D
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dry poor service. Geek Squad person had a lot of trouble with getting the chime to work. Actually even searched through Google to figure out ! I would expect geek squad folks to know such simple tasks
No, I would not recommend this to a friendRated 1 out of 5 stars
Your follow up accessibility is awful !!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was great, knowledgeable, and professional. Trying to reschedule an appointment for him to come back to finish setup of equipment has been impossible. The Geek Squad telephone service center is a waste of time. I was on hold forever only to be told that they never installed a ring service for me. I was amazed that they could have such a terrible customer service. I gave them my order number and the name of my technician. They still said they couldn't help me. I tried emailing my technician but no answer yet. 3 weeks and counting. I'm sorry but I cannot recommend a company with this kind of service.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Kathy. Thank you for taking time to share this with us. I'm very sorry to hear about this poor experience and the inability to get adequate assistance. This definitely is not the level of service we aim to give you. However, I completely understand your feedback. If you haven't already, I'd recommend connecting with your local Best Buy store as well. They may be able to see get in contact with the original agent quicker, especially if he works out of that store. I hope this helps! You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
NO REFUND
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was not performed and i havent gotten a refund as of yet. Even went in the store and was told computer system was down
No, I would not recommend this to a friendRated 2 out of 5 stars
Not pleased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The crew member didn’t particularly like the area I lived in. If you have certain prejudices I would recommend looking for another place of employment.
No, I would not recommend this to a friendRated 2 out of 5 stars
My ring doorbell video stop working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My ring doorbell video stop working I just bought this last month and stopped working. Can you sent somebody to check it
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this! I'm sorry to hear that your Ring doorbell stopped working. We'd be happy to help out and get it back up and running. To get started, you can either connect with your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor Scheduling Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I had a horrible experience with the geek squad on this appointment. I waited over 2 weeks for my appointment and when my appointment day arrived no one called or showed up. I waited over 8 hours for the agent and when I called in was told the agent assigned wasn’t even working. I was called 2-3 hours later and asked to reschedule another 2 weeks out. A horrible experience and a waste of time.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We have Agents standing by to help. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not quite right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Free install with your Best Buy membership geek squad. Except they arrive and say only an electrician can do that. After the first technician recommended I purchase the floodlight instead of door bell and said it would be so much easier to do.
No, I would not recommend this to a friendRated 1 out of 5 stars
Abysmal service from Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up at the appointed time or called so I returned all items purchased. you lost a sale because of their poor service. I also reported this a month ago.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed took awhile geek squad didn't install the back bracket plate and now the hole were the original doorbell is exposed
No, I would not recommend this to a friend