Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 45 reviews
(45 customer reviews)to a friend
Rated 5 out of 5 stars
Great job by the guys
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initial issues with the sound/voice controls but they stayed and got it figured out and explained what was happening.
I would recommend this to a friendRated 5 out of 5 stars
Not needed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad told me that my voice control was already set up so they didn't have to set that up.
I would recommend this to a friendRated 5 out of 5 stars
Very professional
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New TV wall mounted, soundbar set,remote set up. I was glad we purchased the geek squad service for this job.
I would recommend this to a friendRated 3 out of 5 stars
Set-up member best buy said it was not available.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No voice control was added and a refund has been requested with no evidence there has been any refund. PLEASE GIVE MY REFUND!
No, I would not recommend this to a friendRated 5 out of 5 stars
Great Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad was prompt and very professional. They walked us through use of Alexa. Answered all questions clearly.
I would recommend this to a friendRated 5 out of 5 stars
Couldn't function without them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tech team from Best Buy are our trusted partners in all things electronic here at home.
I would recommend this to a friendRated 5 out of 5 stars
Set up WiFi system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guy was friendly and knowledgeable, helpful and saw that everything was done right
I would recommend this to a friendRated 5 out of 5 stars
Geek Squard connected and set up my roku on my tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad technician was very knowledgeable and did his work efficiently
I would recommend this to a friendRated 5 out of 5 stars
again get the right geek
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you get the right geek to install and set up you will be happy
I would recommend this to a friendRated 5 out of 5 stars
Great people
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agents are very helpful and courteous. Would use them again.
I would recommend this to a friendRated 5 out of 5 stars
excellent set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very helpful technicians. everything was set up correctly and works great
I would recommend this to a friendRated 5 out of 5 stars
AWESOME TEAM!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Team showed up ahead of schedule and was professional and courteous!
I would recommend this to a friendRated 5 out of 5 stars
Just what I wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The add on voice remote is just what I wanted to control my tv.
I would recommend this to a friendRated 5 out of 5 stars
set up was great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tech came and set up my amazon show and it works great
I would recommend this to a friendRated 2 out of 5 stars
POOR GEEK SQUAD AVAILABLITY.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WAITED FRON DEC27TH TILL LATE MARCH TO GET MY SYSTEM SET UP. HAD TO HAVE 4 TECHS OUT UNTIL WE FOUND ONE WHO KNEW WHAT HE WAS DOING. NO WAY TO CONTECT GEEK SQUAD DIRECTLY. POOR COMMUNICATION.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very expensive in the end
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad team had no idea what this is. The cameras are voice enabled. So not sure why I paid $69.99 for this service the guy looked at camera placement and said I need Eros for $600! Ok, I’ll buy it, he also told us to change providers which we did. The he came out and totally set up our Wi-Fi, our extenders and made sure everything worked well- for $149.99 Wi-Fi install. Very expensive!
I would recommend this to a friendRated 3 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel I could have done this myself and wish I had.
No, I would not recommend this to a friendRated 1 out of 5 stars
Re-set Google Nest Hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents arrived. Attempted to reset my Google Nest Hub. Functionality only worked on one of my lights. They did not know why the rest of the functionality did not work. I was told they would leave the ticket open. I did some in-depth research and found out that all I needed was to update my Train system. Waste of my $175.97.
No, I would not recommend this to a friendRated 2 out of 5 stars
Techs were't too helpful here
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Techs were't too helpful here. Didn't explore options to resolve.
I would recommend this to a friendRated 1 out of 5 stars
Limited Functionality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad has been here 7 times. All new equipment and they are not able to make New Samsung function with voice commands. The time and accommodation to keep letting the GS try to get it right is hardly worth the savings of being a member of their program.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.