Customer Ratings & Reviews

There was a mix up that resulted in three delivery/installation dates before I received my new TV. This was not the fault of the GEEK SQUAD. The crew was on time, efficient, professional, and answered every question I had. When they left everything was clean and orderly. I could not ask for more.

the two gentleman that came to my house were great. Fast efficient professional . The way they operate as a team was great. Consider them as a job well done and BB;s best sales personnel

GEEK SQUAD SERVICE WAS EXCELLENT...SO PROFESSIONAL, SO KNOWLEDGEABLE,SO PATIENT AND KIND!

I enrolled in TotalTech because I have no idea what I'm doing with this technology and needed a full array of support. They were terrific. I bought one 50" Sony TV and 4 Roku streaming sticks 4k. One stick to convert the Sony to Roku and 3 for older flat screen TVs (cutting the cable). The Geek Squad got me set up on two days. An agent delivered my new TV and did a basic setup on my old cable service so I had service that day. She also removed my broken plasma TV and 2 other old analog TVs for proper disposal. The next day, an agent did a full install, removing the old cable equipment and setting up Roku as well as the main streaming service and other apps I had subscribed to. He did this on all 4 TVs--not just the new purchase. Both agents worked quickly but were also courteous with all my questions. They were on time and did a good job. Many thanks to them.

The Geek Squad tech installed my TV with no problems. However, he suggested that I purchase a Roku device that would improve the sound and picture quality. He wasn't satisfied with the operation of the Roku device and took it with him. He said he would return with the device after checking it out. This happened 7/31/25. As of this date, 9/1/25, I still haven't heard from him, David Childs. I have sent 4 email messages and called his number at least twice. I also visited the Geek Squad manager and he said he would have the tech call me. This was a week ago. I don't know what the problem is, but I would like to have the Roku control device brought to my home ASAP.

everything was good. They showed us how to use the tv

The second Geek Squad Team was VERY GOOD. JJ and his assistant were very, very helpful and patient. Ned more like them.

The Geek Squad is fantastic,!! They installed and programmed the new TV and made sure we were 100 percent knowledgeable as to all of the operations. They answered all questions and demonstrated all functions. They were very professional and friendly and made sure we were pleased

They set up my TV, and set up all my devices. And showed me how to work them.

Constantine and Brad did a great job of setting up my TV and connecting my Roku unit. This was the 2nd attempt to set up the Tv VI had purchased. When the 1st appointment was attempted the TV was screen was cracked when unboxed. Some one was suppose to call and set up a second appointment but no one did so I personally went to the Forum store and set up another appointment for delivery of a second TV. When the young men called to confirm the arrival time for the 2nd attempt they knew nothing about the 1st TV having a shattered screen until I told them of this. I feel that it should of been communicated to them what had happened with the 1st appointment. This way they could have made sure that this TV was not damaged as the 1st TV was in a box that had no external damage to it. I had to arrange my schedule at my work to be able to leave the hospital where I work twice. Communication between the first Geek Squad member and 2nd team should have been better. also I felt a better effort should have been made to setup the return appointment should have been made so that I didn't have to drive to the Forum location myself.

Shane was wonderful and very helpful in installing my new tv and hooking it up to my cable box and old dvd player and vcr. He also organized all the cables and wires to make them less seen and out of the way. He showed me how to use the new TV which was very helpful and the service was excellent.

the service tech called to let me know he would be a few minutes early. The set up and familiarization went quickly and smoothly. My old , no longer functioning TV was removed.

Again the Geek Squad guys work well together in setting up both television sets.

Purchased a 75 inch flatscreen and had Best Buy provide the installation and setup. Geek Squad arrivef when promised, unpacked everything, mounted the tv, set up Surround Sound with receiver and even the X-Box!

Juan Ventura was amazing. He was on time and so professional. He spent time showing us everything and made sure we were ready to go before he left

OK, I bought a new Fire TV, VCR, outdoor antenna and signed up for the Geek Squad. Four guys delivered the items for free, set everything up, gave me a tutorial and hauled off the old satellite antenna, within one hour. I am impressed.

Excellent Professional and Reliably performed. Charging I take issue with. Bait and Switch in pricing. Installation great. Billing poor

The technician was very professional and provided excellent service in setting up and connecting my smart TV. He was patient and answered all my questions and also helped me identify the need for fire stick so could connect to apps on my older Panasonic TV which I purchased and he set up for me.

The guys installed the tv quickly and excellently! They give great advice on products I should consider. They are very professional and are the reason I am a loyal Best Buy customer. In a world where customer service is dying, they give me hope that it isn't gone completely. Keep up the GREAT work!

It was worth the $99 to get the new TV all setup correctly. He was professional and very informative. Did not rush. Answered all my questions. Made sure everything was in working order and that I was comfortable with it. I was cutting the cable wires and was not familiar with the smart TV so having someone set me up, was worth the extra money.