Customer Ratings & Reviews

Service setup was mostly very good, but they got one thing wrong, which in my estimation, was a significant mistake that the techs should have known and resolved--they literally forgot to connect the cable box. Turned it on and it was taking a long time to boot up, which they indicated happened sometimes (I raised my eyebrow but was not interested in arguing). This was something I thought I could remedy one way or the other, so I did not want to hold them up over it. My Fire Cube was hooked up and I knew the TV worked. After they left, I found the coaxial cable completely unconnected and once I hooked it up, the box booted reasonably quickly. Not a catastrophic situation by any means, but a big disappointment weighed against the cost of the service.

Well worth the money because you avoid all the headaches associated with setting up the TV. I learned all the features on the TV and how to get to them and how to get back to normal viewing. My agent was very patient and let me try things numerous times. The only thing he didn't know about was Dolby vision and when I brought that up he was eager to learn about it and did so via his smartphone.

Nicely done by the GEEK squad delivering and installing me new Samsung TV which is just awesome!

Very courteous and helpful setup everything needed. Cleaned up after set up Didn’t know delivery window until late in process. Would be helpful to have ability to communicate with local Geek Squad waiting until day of to know window is not good.

Blake Butler was fantastic! He and James had my tv set up in no time. Blake took a lot of time explaining the control and set up to me. I would LIGHTLY recommend him anyone.

They did a wonderful job and were on time, quick, and professional.

I recently disconnected my cable equipment and i wasn't able to connect the cables properly so i could listen to my tv through my surround sound. Geek Squad team was knowledgeable they changed some settings on my reciever and moved a couple of cables to the proper ports. We made sure everything was working properly before they left. Money well spent.

Professional installers who were well versed and knowledgeable. Polite and efficient

Rafael Estevao called and arrived at our home on time. He was patient, and often reviewed information about the installation to two senior citizens with limited technological skills He was wonderful. We took notes and again he repeated when necessary. By the time he left, we were confident we could manage the new TV in our home Thank you Rafael

The agents removed my old TV and set up the new Tv and sound bar.

The geek squad came and setup my new tv in a matter of minutes. Very professional and clean up afterwards

BestBuy guys communicated well, arrived at designated time, completed work quickly and answered all my questions. Integration with my AV equipment works like a charm. I am very happy.

Being senior citizens, new technology is daunting for us. So when we bought our new TV, we needed it delivered anyway so we decided to have the squad come and set it up for us. They were great. Clean and efficient. They connected our set top box, receiver, Apple TV and DVD and programmed the remotes. They were very patient with us and made sure we were good before leaving.

The agents setup my TV quickly and ensured all featues were working properly. They took time to explain how to acess all the features of the smart TV and discussed how other products could easily interface with it. They were great!

Geek Squad did a terrific job setting up my new 65" Samsung television. They reorganized all of my cables and tie wrapped them and they reprogrammed each of my remotes to work with the television, Xfinity box, and the Xbox S that I had. They also configured my Samsung Soundbar to work in conjunction with the television. Everything worked great following their setup.

Geek Squad guy knew his stuff! He is was on the ball. Would use them again!

The Geek Squad did an excellent job. They both should be commended for the job they both did. Thank you, Kevin

Bought a lg 65 inch tv and a sound bar along with it. Total tech membership enabled home delivery and installation free of cost. The installation of both tv and sound bar was quick and the team was very helpful.

The two gentlemen were on time, very professional, took their time to explain what they were doing.

Matt and Noble were great. The set up and connected all devices was just right and well done