Customer Ratings & Reviews

Geek guys hooked up my TV and showed the basics of how to work it. They were very patient with me with questions. They called in morning to give me an about time, then again as they were leaving a job, to give me a more exact time. I really appreciated that so I didn't have to wait around wondering when they would show up.

Quick and Easy. Ryan arrived on time and in 123 minutes my new TV was set up and the picture was clear and beautiful! Thank you

They mounted my TV and soundbar on the wall, did an excellent job, As it is always best when you buy something from Best Buy to have them come and install it for you. I could not give them a higher rating, they are the best !!!! Always very courteous and informative, they always answer any questions you may have.

Thank you for the excellent service that was provided by the Geek Squad when our new television was set up. They ensured that it was connected to the cable and internet properly and asked if I had any other questions or concerns before leaving.

Leon and LJ of Maryland provided professional service while imparting product knowledge and demonstrating how to use the features of my new TV. I'm glad that I have Geek Squad membership because of access to experts like Leon and LJ; but most importantly, I have peace of mind and confidence in the technical support I received.

Very knowledgeable and did the wall attachments with ease. Setup the TV and connected the inputs using their extensive background knowledge.

Travis from Geek Squad provided outstanding customer service! Very knowledgeable and thorough. Highly recommend Travis from Baxter, MN store!

Very easy to set-up and connect other equipment. Took 2 guys maybe 15 minutes total, It would have taken me at least an hour or two. They calibrated the tv, made compatible with my existing remotes so that was great. Very professional, took extreme care in unpacking tv from box, laying a pad down to collect dirt and debris.

TV set up, connected all devices and showed how to operate, plus had me use remote to be sure I got it.

Geek Squad arrived at my home when promised to deliver my new tv. They connected and set up my new tv in a very efficient and professional manner. Then the tech took time to answer any questions I had about the connections and tv features. All of this took less than 30 minutes, but it was done correctly. As s consumer of Best Buy, this is the type of service I expect from them..

This is by far the best picture I have ever seen. Great purchase.

They showed up on time, installed a new TV set, remove the old set and then took the time to explain everything there was to know about programming our new, smart TV. They were a delight.

Worker was very polite, capable and professional, did a great job

There was a bit of confusion when the contracor showed up...they thought they were mounting the tv to the wall. Other than that they hooked up the tv. The second group of actual "Geek squad" tech also were told that they were going to be mounting a tv to the wall. Once that was corrected they helped me navigate the features of my new Sony...they were VERY helpful!

They were great! Everything went smoothly, and they were quick, efficient, courteous and knowledgeable. Came in with all PPA and set up and connected everything. They made sure it all worked together and showed me how it all works. Only ding is the huge timeline of between 7AM and 1PM. It seems like that could be narrowed down to at most a 3 hour range by the day before. At least they do call when they are on their way though.

Geek Squad did a great job installing my TV and explaining how to make it work. Rose was great, and when I had trouble accessing the TV later in the day, she answered my call at 7:45 PM, above and beyond the CALL OF DUTY! MANY THANKS TO ROSE!

Both men were great! Very polite and professional. They knew their product and could answer all my questions. We really appreciated their time, communication and efforts!

my 86" tv was delivered by a two man crew the guys were very polite, wore their mask, set up the tv quickly and efficiently, programmed it , explained how the new remote worked, cleaned up after! could not have asked for a better experience from best buy geek squad

We ordered our new tv online via Best Busy and direct contact with the Geek Squad as they recommended. The Geek Squad made and appt with us to install our new, but complicated, tv. The Rep arrived early and was very helpful and efficient with explanations and set up. We appreciated the service and bought the service contract from our Rep as he had been worth keeping "on hand".

Love our delivery guys Alex and I forgot the other gentlemans name. Anyway, est delivery and INSTALL EVER