Customer Ratings & Reviews

The Geek Squad arrived on the right day within the time window and de a very professional job. They spent the extra time making sure I understood the operation of the new TV.

Both Geek Squad reps (Sunshine and Ivan) were very friendly, courteous, installed my son’s TV (early Christmas present), hooked up to his PS5 (another present) and answered all my questions.

Yhe installers arrived on-time and called me from their previus stop to give me an alert. They were personable, worked quickly, answered all of my questions and left not a trace behind. Very pleased!

the install crew was very thorough, and made sure the tv was mounted on the wall correctly. they worked as a team and were very professional and efficient. We are so glad we chose to have them install the tv.

Only after the Best Buy Geek Squad installed my new 2025 model 40in Smart TV did I find that they would not remove my original 2017 40in Smart TV. I had to arrange for another service call with Best Buy to do this for a fee, or find a way for me to haul my old TV to a recycling center that would accept it.

Excellent service, explained the operation in detail and with hands on examples with the homeowner Bestbuy has always been my go to store for electronics and technical support

Those guys were amazing. They were very helpful. They moved my old TV to another room. Helped me unhooked an older tv and carry it to my car. In addition, they were patient with me in teaching me to navigate the new TV.

Sales and set-up were excellent and timely I had a question which the Geek Squad handled. Only problem was that when I called the Geeks, an automated voice said there was a 16 minute wait. OK. I waited for 53 minutes and then hung up. A following call was more satisfactory.

The team was on time, called when they were on their way and set our entire system up as promised. Could have used a bit more details on the use of the system but satisfied overall.

The geek squad agent, Ryan, was patient, unhurried, and set everything up tge way I wanted. I finally understand my TV!

Michael took time to make sure I understood the new installation, how it works and what I could do if I needed help in the future.

The agent arrived on time, explained entire process clearly, and even went beyond to supply extra screw that was missing from purchase. He was friendly, knowledgeable and worked really fast.

The gentlemen who delivered and set up my TV purchase were not only knowledgeable but were very understanding of my needs and left the room as good as it was before installation. I can't say enough about how helpful they were. I would call them back in a heartbeat.

Carter and Chris setup tv on cabinet and connected additional device. Appreciated the care they took removing my old tv and bringing in the new one. Great customer service skills and personable.

Mine was a simple install…no mounting. Just placing my new TV on my credenza, Even with that, the installer was so patient as he had to reroute some equipment so all would fit as it should. Couldn’t have been happier with my installation.

Paul did a great job installing the TV. I am not a fan of the ROKU TVs, we were pressured into purchase from Best Buy Rep... originally going to buy VIZIO and went with TCL recommendation. Despite the roku nuisances, the installation was fantastic. I would recommend another TV, but definitely get the installation.

The Geeks did it all and were so patience and efficient. They answered all our questions and made sure we understood how to use all the functions of our new television and soundbar.

The service men were very quick and knowledgeable . They were very polite and explained everything. They made sure I had no concerns nor questions.

The agent brought the unit, connected it to the cable, briefly explained that there were other inputs and connections I could make, loaded the old unit and departed. He was efficient and pleasant .

A small cost to not have to worry about breaking something yourself. Bestbuy takes care of it and sets it up for you to enjoy. Would recommend for clumsy people