Customer Ratings & Reviews

Professional and quick. Arrived on time, explained the set up. Good customer service.

The tech guys from the geek squad was very knowledgeable and hooked up the tv and showed us how to use the remotes. With that being said, the person did not wear a facemask nor have one on him when i asked him to wear one. So much for best buy and the geek squad protecting their customers from Covid

Austin and Bailey did a great job. Called before they arrived, got there right on time, and did a great job setting up the new TV while taking away the old one. Helpful and professional throughout. Made for a great experience.

Bad News. The wait time for completion (installation) of the products was waaaaay too long, almost a month from the purchase date. Good News. The Geek squad team (D&D) were excellent. They were professional, courteous, and knew what they were doing. Great job/service.

Set up went perfict delivery on time. Follow up purchase of speaker also went well

Good picture quality. Excellent brightness. I would buy it again. Easy delivery through geek squad.

They set up the stand and mounted my TV to it. They helped me set up the software on the TV and answered all my questions. The best part is they hauled away all the cardboard.

The agents were experts at setting up the device, asking if I had certain peripherals and what to connect.

The agent mounted my TV and connected my Roku. He also showed me how to use the Roku. The agent was very helpful and I would use this service again.

Original setup partially completed as a result of requiring larger TV stand. In interim tech folks hooked up TV and I watched it on the floor, playing Fortnite w/ grandkids! Stand purchased later and tech guy visited and finished setup. All done quickly and professionally, but I had to get rid of old TV stand. Donated it to a charity.

The guys did an excellent job setting up my new Fire Smart TV with the MOHU HD antenna.

TV was installled and set up. Agents made sure it was all connected to my WIFI and my laptop computer, Everything was done with care. Very pleased. They also hauled away my old TV.

Desmond did a great job. He was fast and friendly, and explained everything he was doing while doing it. Didn't take him long to have me understanding how to use the new system the way I wanted it.

Geek squad came out to install projector. They called 30 minutes before arrival. Came on time. But quickly noticed that they did not have the right equity to install. Made arrangements to come out again. We were very pleased with the service and installation. We’ve had installation done by geek squad 3 times. Every one was good, but this was the best!

The service tech was knowledgeable, careful, courteous and explained what I needed to know to use my new product.

The agent was very committed to the installation and to me understanding how to operate

The 2 technicians did an excellent job setting up my TV, putting the TV stand together and mounting the TV to the stand. They visited me in the winter and their van got stuck in the frozen snow. They never complained. My concern is the store staff who were unable to tell me until the last minute whether the technicians would remove my old TV. They did take it for proper disposal.

The two young men who delivered and set up our TV were very courteous and very fast at getting us set up. They were good at explaining how to use the remote and answering all our questions.

Christian and Joseph were great. I am not as tech savvy as I would like and having the geek squad not only mount the TV but program it was worth the money. Even with the knowledge level there were a couple of issues that they dealt with in a few minutes. They handed me the remote and gave me instructions and I was set.

Edson was very professional and explained everything. We also appreciated his making sure everything was set up the way we wanted.