Customer Ratings & Reviews

The guy who set up my TV was so good. Very knowledgeable and helpful. After he hooked up my TV and checked all the settings he made sure I understood the remote and helped me with my universal remote as well. I highly recommend letting the pro set it up so the settings are done right and the picture is as good as it looks in the store.

Our 55 inch set was mounted on a console. The set up and installation was quick. We had three devices connected to the set. The tech, Chris went over the controls and other important information. I recommend to use the Geek Squad, if you require installation services.

On the first scheduled in-home service the Geek Squad individual never showed up during the scheduled window of time. In fact, I had to call the Best Buy where I purchased my Sony TV Just to find out where the technician was. I received a call from the technician about an hour later saying he was running late and wanted to come to my house around 3:30 PM, I told him no, he had missed his window by 2.5 hours and I am not waiting all day. The technician should have called to let me know he was running later vs me having to find out where he was after the fact. The second scheduled visit went well. A different technician out of a different store did a good job of checking the set-up I did on my own since the first tech never showed. The second tech was super, however, I don’t think the 49.00 fee was worth it since I did the work, otherwise I would not have had a TV for over 10 days. I forget the first techs name that didn’t show on the first scheduled visit, but I also never received any feedback as to why he blew off the appointment from the management I spoke to at the store.

Ben was fabulous, professional, and answered all my questions and explained everything. Everything is working with no problems

Excellent service. Knowledgeable and informative. Two technicians set up the tv completely. Walked me through all aspects of usage. They were helpful and not in a “hurry” to get to another appointment. The cleaned up all packaging and even took my old tv away.

The agents connected all devices to TV. They were very knowledgeable and fast. So fast that I didn't think about the questions I had. But Eli said to call if we had any questions or needed assistance again.

Smooth shipping and installation. Setup was a breeze with Apple TV.

Having the Geek squad delivering and setting up our me tv and sound bar and showing how to work them was great. the guys were also very knowledgeable and patient answering the any questions we had. They took out our previous tv to.

Great service of settling up and installing my new TV and sound system. Thanks Michael and Tre.

The agents were great at installing the TV and making sure all the Dish equipment and CD player were working!

The Geek Squad was very efficient in removing my new defective 75” tv with a brand new replacement. Nothing could have been quicker or easier doing this task. I have complete confidence in their knowledge and ability.

Great professional very knowledgeable!! Left everything neat and clean!!

Very professional. The set up was very fast & they explained everything to us. We had a few questions and they were answered so we could understand.

Awesome is the only word I can think of. They were on time, courteous, and entertaining. They cleaned up any mess they made. They explained in detail how to use the remote...and took their time explaining. Awesome company.

hey, i just parched the 77'' c2 LG Oled tv good experienced, good geek squad service .

The 2 guys who came to my house did a great job of moving my old TV hooking up to the devices. Then installed the new one hooking it up and showing us how to use it. Very professional

The Best Buy installers were excellent. Not only did they mount the TV and hook up the devices, they set up the remotes (cable and Roku). the team made everything work and explained everything along the way.

The technician that visited my home for delivery and installation was bar none, the best I've had in a long time. He was professional, courteous, efficient, knowledgeable, friendly, and respectful. Can't say enough good things about this delivery and the results of the installation.

Geek Matt was awesome. Patient, professional, kind. Followed through to make sure we figured out how to use tv properly. On time and very competent. Outstanding service. Thank you.

After purchasing my Sony TV, I had it delivered and set up. We had to reschedule due to my granddaughter's birth, and the Geek Squad members Tyler and Carmen went above and beyond in trying to resolve an issue with synchronization with my home theater system. I will request these 2 gentleman for future deliveries.