Customer Ratings & Reviews

Finest TV I have ever had. Picture quality is exceptional, sound as well. Great size for my bedroom.

GS arrived on time and worked quickly. They showed me how to use the features after settling up the tv. Thanks again, GS.

Your installation staff is the best. They did a great job installing the equipment and a better job of explaining what they were doing and why. Too bad Best Buy can't come up with a phone system that works as well.

Technician was on time; informed me of arrival time. A very efficient technician. Set up went smoothly. So far, no problems with installed tv.

thank you , Cam , for your professional delivery and install of my TCL65Q Roku , you went the extra mile with your explanations and advice on enjoying my new tube, my salute to the "independents" !

I needed to add bluetooth to my audio system. I bought a bluetooth adapter to add to my old Denon based system. The Geek Squad sent Elvis to install it and after a few minutes it was clear I needed a new receiver and Bluray player in order to do what I wanted. Elvis very clearly proposed a new Marantz along with a new Bluray player to truly update my sound system. Elvis went away and created a quote to do everything i needed. Best Buy took back the new adapter I had purchased. Elvis broke it all down into very easy to understand steps. He ordered all the new gear and a week later brought it all to my home and with the greatest of gentleness he installed it all. The instructions were perfect. He is the best teacher. The new Logitec Harmony universal remote is allowing my wife to operate the whole system for the first time in 16 years. She is ecstatic. Elvis is our new Hero forever. He diagnosed our needs and came up with the perfect solution. Please send Elvis our highest rating.

The installer arrived on time, unattached and removed the old set, installed the new one, and reattached the DVD. He took the time to make sure all components were working together, before showing me the features on this next generation TV. He answered all my questions, and told me to call anytime.

Agents did an Excellent job installing my TV! They made sure everything was connected like I wanted, and I knew how to maximize all the great features. They were professional and friendly.

OMG, it was so worth having the Geek set up my 55” TV and sound bar. Then when I made the comment that I was going to have 1 more remote to deal with - he told me about the Logi remote that takes care of everything!! He then sat down and programmed it and trained me on it. So much easier 4 remotes.

Excellent service. Showed up exactly on time. Very friendly and helpful for an elderly lady to understand everything.

Our Tech, Alex, was fantastic! He arrived on time and got the TV installed and set up very quickly. He also instructed me on how a few things worked and gave me the confidence to "play" with the TV and not worry about harming it. I'm not techie at all, but he never lost patience and took the time to make sure I understood his guidance. I was regretting the installation, knowing that I knew nothing but, Alex was so professional and personable he made the experience fun.

Came when he said they would. He was quick & efficient. He was patient in his instruction on how to use the tv.

They were professional. They called before arrival to say they were on their way. When they arrived they asked if I wanted them to wear shoe covers before entering my home. They set up the t.v., walked me through the programming. They were the best!

The home delivery and installation service was great. The technicians were knowledgeable and details oriented. They had the new TV set up with care and patiently guided us the details of the remote control…

Geek Squad did perfect job installing TV. Took old one away

On 6/25/18, the Geek Squad came & set up my TV. My living room was as clean after they left as it was before they got here. They came very early. It was @ least 2 hours before the appointment time. I bought furniture from a store here. Unlike Geek Squad, they didn't clean up after themselves.

Matt did a fine job connecting & programming my remote control. It’s working quite well.

The setup guys were great. Very helpful on explaining all the new features

Technician analyzed our situation, we discussed options, completed installation and then discussed technical issue with the TV itself. The technician informed on how to proceed with utilizing our extended warranty. Very useful information and was very pleased with the service.

My house is SMALL and the agents got the huge TV in and set up, got all my devices hooked up, and got everything running beautifully. Great job!