Customer Ratings & Reviews

The agents were extremely professional, quick and pleasant. They brought in my new TV and installed it and set it up quickly and cleaned up the area.

Initial tv unboxing and set up took no time at all even though I though the cost for the service was a bit over priced. However, installer said that my sound system was not compatible with my new Samsung tv and left. After doing my own further research and talking to a Magnolia Best Buy representative who had over30 years experience, that was not the case. So following his advice I requested that the Geek Squad return to complete the sound setup since I had already paid for the service. Took the tech over an hour and several attempts but was finally able to find the correct connection to finish the job.

They were quick, thorough, and extremely friendly. They knew what they were doing and made sure I understood everything i needed to know. They answered all my questions about my purchase and advised me on future purchases. VERY pleased.

The agents mostly Robert with assistance from Stanley did. an excellent job of setting up and mounting my wonderful new Sony Bravia Tv and explaining the remotes

My TV was installed without one problem and still no problems. Very friendly, nice, knowledgeably . Thanks so much

the agents set up my TV and explained many of the features. They also hooked up mu current surround system using a HDMI adaptor. The agents were polite and considerate and patient.

work we were requesting was going to require a TV type technician, Called Best Buy and they suggested this particular Geek Squad plan. It was at a price lower than what would have paid for TV tech's visit only. This plan is good for 90 days so may use again before expires

The Geeks were great!! They came in and hooked up our new TV and showed us how to use it, since we were actually the Geeks and had no idea how a smart TV worked.

The two geek squad members were outstanding. They were on time and very professional. Answered all of our questions and showed us how to work our brand new toy.

The 2 technicians from the Auburn store that came out to install were awesome! Very courteous and nice. Thank-you, you have great employees!

Friendly and Knowledgeable. Showed up on time and cleaned up all of the packaging when done.

Delivery and installation went smooth. Friendly and helpful. Asked us several times if we needed more help. Could not install soundbar due to missing wires.

TotalTech set up my new Samsung 65" TV on the console perfectly. They connected it to the internet and my cable provider for seamless use.

Because of the other components that we wanted to be hooked up, we went with the service. It was the right choice. The tech set up the TV, hooked up the components, provided us with training in use of the features (some multiple times) and yet it was all done within an hour. FANTASTIC

the agent was perfect and efficient and prompt and explained everything

The technician was excellent. He set up my TV and did a great job of explaining things to me. I had a couple of general questions about other TV's and he answered those also.

TV Connect and Setup - The TV setup guys were Terrific..!!! Efficient, quick but helped me to understand all aspects of the setup and operation of the TV/soundbar combination. they even leave their contact info to ask questions after the setup. HIGHLY RECOMMENDED...!!! t

The agents were attentive, efficient, and patient! They set up the TV on our stand and activated the software! We were elated with them!

guys showed up on time. worked effeciently. Cleaned up afterwarsds.

The agent not only installed my TV fast but showed me how to use the remote, and provided other useful information. Hire an expert and get it done right and fast -- especially if you've got other things to do than struggle through the manual.