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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 18,776 reviews
  • Rated 5 out of 5 stars

    Exceptional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had a new 4K UHD smart TV set up and installed by Geek Squad. The main technician also installed a new oven at the same location about a month earlier. Both items were early Christmas gifts for my parents. The technician and his assistant were polite, thorough and efficient. My parents were completed satisfied with the setup and installation process. Also, I give kudos to the main technician who informed us that the TV did not come with an HDMI cable which was required for the cable box to TV connection. Luckily, he had a 4K ready HDMI cable which we purchased for a reasonable price. The technicians did an excellent job disconnecting the old TV, relocated it to a convenient nearby space, and then set-up and installed the new TV. I'm very impressed with Geek Squad's professionalism. I will plan to use their services again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is good! Delivery and setup were on time, efficient, and neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth having a Geek installer do the setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek installer was excellent--knowledgeable, helpful, and answered all my questions about my new smart TV. Having a Geek installer set up my equipment spared me the frustration and aggravation of doing it myself. I absolutely will use this service again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They accomplished in minutes what would take me days. When installed, they repeatedly did “show and tell” so we were confident of the operation. I would suggest they have a few common parts such as cables for sale on the truck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely efficient knowledgeable polite Friendly and Courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who set up my TV were great. Very efficient and helpful in explaining the use of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work by the associates.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Associates assembled the unit, made the required connections, set the input labels according to what was available, and made sure everything worked OK -- they were quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians arrived on time and set up my new tv with the Xumo box and the sound bar quickly. They were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The help was worth the cost!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid a lil extra for delivery & set up.... WORTH IT! Gentlemen were on time, quick, knowledgeable, would def use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents assembled the tv cabinet and then connected the tv to cable and also our surround sound. They explained the functions of the tv & remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad came as promised & installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV does everything as advertised & more - Listening to radio on a Roku App right now & it sounds great - No need to add a soundbar because the sound is so Hi Fi stereo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivered and installed my tv. They were thorough and careful during installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You did a great job setting up my new TV. Geek Squad had been here several times to get my old TV working right and finally suggested a new one. Thanks, I love it. You have made an old (86) lady very happy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up the TV quickly and were able to answer our questions and they hauled away the old TV that was no longer working (well worth the cost).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up TV with associate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the TV on our TV stand and downloaded the apps that we needed he was very excellent and what he was doing and knew a lot about what he was doing very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt, Quality Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV (77 inch Sony OLED) was too large and heavy for me to un-box and set up by myself, so I appreciate the help from Geek Squad. The technician was very knowledgeable and careful, and the set up went smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a thoroughly professional job setting up our new tv and DVD player, and they work great. He instructed us on how to use both. We were very impressed by his competence and pleasant demeanor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job tying the tv,reciever turn table and dvd player together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad subcontractor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad sent a subcontractor that just installed tv and could not get it working correctly. Had to have a real Geek squad member come back out and did a excellent job setting up Tv and explained how to use TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation was superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ramon did a great job installing my new Sony 4K 49-inch TV and soundbar!! Very friendly and knowledgeable!! Answered all our questions and showed us how to use all the features. Cleaned up all the packaging!!

    I would recommend this to a friend