Customer Ratings & Reviews

Beyond expectations. As a former service manager I could only wish to have more people like this gentlemen. He exuded confidence from arrival through to wrap up. I observed every move he made, watched how he worked around issues, observed his determination and perseverance as he hit snags in the process. End result, I've never been happier with my home surround sound system and I owe it all to your technician. This gentlemen is a keeper, don't let him slip by you, if he does let me know where I can contact him. There aren't many of his makeup left! BTW, there are two service tickets, all involving setting up my system. All that I have said here carries over to the other service ticket.

Your tech was GREAT. Set up went easy, he was patient with all of my questions (I am 74 years old and not good with anything new). Very likeable person.

This service is critical and so easy especially for my parents who would struggle to lift this large TV, and struggle with set up given they aren't great with technology. Definitely recommend getting installation and even removal of old products at the same time!!

The GeekSquad installer was very friendly and professional. He set up the tv and made sure it worked perfectly. He explained everything about the tv to me and made me feel very confident in the setup.. Couldn't have been a better installation.

The two guys were both very nice & knew what they were doing when setting up my new TV. I recommend using the Geek Squad for any setup. They never disappoint!

there appears to be a delay between sales and refunds. The sale was made. And the refund has yet to be issued. There was no set up. The customer refused set up. The item was delivered carefully and promptly. There was no set up.

Geek Squad delivery and set up is always on time, friendly, efficient, and professional. Technicians show me how to use my appliances and devices, and demonstrate features.

I really appreciated the work done by Geek Squad team. They were friendly and efficient. Very helpful in making sure I understood how new set-up would work. Also helped me understand new remote operation. Job well done.

Thank you for your service, very helpful and instructional too. Hope my TV theater last a very long time!

TV Setup and Sound Bar Setup was perfect. Both Geek Squad setup personnel were very professional and knowledgeable. I would recommend them to everyone.

This service was incredible! Anthony and Jared were professional, knowledgeable and patient. Did a great job setting up our Smart TV, and educating us on how to usecit.

We had a projector installed. The technician called 30 minutes before arrival. He was helpful. We had problems installing, but he told me exactly what to buy. Waited for me to buy and bring it back and made sure everything was working properly before he left.

The Geek Squad Agents set up the, explained what they were doing. They were very efficient. I was glad I had them do the inspection.

the terch was professional ,friendly and informative. offered additional services if needed

Edward and Ash were right on time, polite, professional, and patient. They carried heavy equipment up a grassy slope to get everything safely into the house without complaint and without any mishaps. Their tech savviness was evident, and they were helpful and kind in guiding me through my part in the set-up portion requiring my input. They were exceptionally customer-service oriented---Best Buy is lucky to have these capable staffers representing them. How impressive!

The agents mounted my TV and connect all my device: excellent service ,clean & quickly"!!!!

The Geeks took two of my monster TV's away and set up my large Sony Oled in the existing space. Everything went smoothly and professionally. Unfortunately, cannot use my DVR player because it's an antique. Will be in to purchase a new one.

The agent set my TV on my entertainment center and also set up my channels and showed me how to use the tv clicker.

The 2 gentlemen from the Geek Squad were on prompt and on time. They were very business like and knowledgeable. My wife and and I would never have been able to set up the big screen TV and Acorn. Would highly recommend this service to anyone.

The Geek Squad guys that came out were very professional. They installed the system and showed us how to operate everything. Answered all our questions and cleaned up after themselves. I would highly recommend the Geek Squad.