Customer Ratings & Reviews

Professional and quick. Arrived on time, explained the set up. Good customer service.

The Geek Squad member helped us get up and running quickly and saved us a lot of time and aggravation ... well worth the money.

Agent quickly hooked up my tv and gave me a tutorial. Very efficient and knowledgeable person. Extremely happy with service.

Cole did an excellent job as always. He made sure everything worked before he left.

Agents were friendly and efficient. They were very careful with furniture and new TV, hooked up all accessories, set up and checked all functions, and reviewed instructions well. Well worth the money!

reason fail to show us how to work the tv's / how to nav, the screens and how to get to them... didn't leave any instruction manuels. they were great has to knowledge and setup. but couldn't set up vcrs /dvd players due to not having right connections. that was one thing i asked the sales person and he said they should have everything since you are paying for the set up and install./ i feel i paid for the connection by purchasing the install and service contact. and then they offer to run a line and power up the wall to install the tv on the wall and said they could do it for $150.00 it threw off guard... if we knew about before hand and for a lesser price would have them do it. we are thinking about it but it cost us now $150.00 plus $50.00 i am retired and need to watch my budget.

Thank you Best Buy for the TV setup. Your Geek Squad service was exceptional.

The agents connected my TV and set everything up so it was immediately ready to use.

The men explained everything to me as they connected all of the different components to insure that I could operate everything.

Moises did a great job of setting up the TV and instructing us how to use it.

The 2 men that came to setup and deliver the tv were excellent and patient. We’re senior citizens that can get confused by new remotes, new features, etc. After they left we called with questions and they actually had to come back to add on a feature we didn’t want the first trip. All in the same day. Great service and so, so glad we used them and didn’t try to do the installation ourselves. We would have returned it to the store out of frustration without their help!

Could not have asked for 2 better installers, they were professional and did an amazing job!

I combined this with setting up my Bose audio system, and other components. As I posted earlier this is an easy setup and could likely have done myself. This was a real turnkey operation. In and out in less than an hour everything working fine

The Guys that installed my TV were very Courteous, Friendly, and professional. They connected it to all my Apps and devices.

DeShawn and Jeremy were both EXCELLENT each time they came. First visit was to deliver and set up our TV and TV Cabinet but the cabinet was badly damaged. They were very helpful in telling us how to get the issue resolved. Returned damaged one and ordered replacement.They set up the new TV and went through everything with us. When new TV stand arrived they were both again excellent in doing their job and connecting the components in a timely fashion. Whenever we need any more assistance with delivery and setup we hope we get them back again. KUDOS to both of them!!

Great experience! Tge Geek Squad was friendly, professional and showed me how to use my tv after they set it up

The installation crew was very professional and efficient. would given 5 stars but it wasn't made clear by Best Buy that the delivery crew wasn't going do the install. Then it was days after delivery before the install team came.

Love my Samsung smart 50” tv in my family room. Great picture quality and price. Also use Spectrum tv app plus other apps with it. I use a soundbar so can’t comment on what’s it’s like without one. Great Geek squad set up quick and easy. Replaced a Samsung that was not a smart tv. Had issues scheduling the delivery and setup online do to online glitch. Store rep in ma helped me sort it out and scheduled it for me. I have a larger Samsung q80 in my main room with great sound and features but this one is perfect for smaller room. I have Alexa set up to turn them both on and off but haven’t been able to do more advanced things using Alexa e.g. open apps, change channel.

It was great to have experts come in and set up our TV. As senior citizens we appreciate their ability to come in, get the job done easily and quickly.

They two guys are amazing. They are so knowledgeable and professional. I highly recommend them. We had a problem with our internet and they fixed the problem. I can’t say enough good things about them.