Customer Ratings & Reviews

the agents did a great job of mounting and connecting TV to all of my devices.

The agents connected my TV and components. They were efficient and kept me informed regarding their expected arrival time. They were very helpful and thorough. They were also very pleasant.

As always the Geek Squad rep was on time and worked efficiently, answered my questions and left us ready to dive in to our TV favorites.

Great service. The installer was very professional and was quick. He took the time to show me everything about the tv (first time having a smart tv).

Excellent service, on -time, professionL. Answered all my questions

They did a great job. For our limited knowledge of setting TV up ourselves, so worth having Geek Squad doing it all for you. Took care of programming TV to our U-Verse remote as well. We've run into issues before so It's worth every penny to have Greek Squad handle it.

Very nice young men to setup this TV. All though they had a lot of knowledge they had some issues like how to setup the TV on its stand. Quick to point out that some things I still needed to use would not be possible. As this was their last call of the day they seemed to be more interested on getting home. This call was put on them at the last minute by someone else. No instructions about how to use this product that might have been needed.

Don't underestimate the importance of having the Geek Squad setup your 77 inch LG OLED TV. We almost returned our TV three days after we received it because of the problems we encountered with the quality of the color, problems with the sound quality, and constant screen "Jumping" while watching Netflix. Austin and Jeremy from the Geek Squad made so many setting adjustments not only to our TV, but also to each of our devices. It was incredible to watch the number of adjustments that needed to be made to make the TV look and sound perfect. They had a solution for the problems we had encountered and made the necessary adjustments. Don't make the mistake of trying to setup this TV yourself unless you have a considerable amount of training or knowledge.

The gentlemen that set up the TV were excellent. I was very happy they did the setup and also hooked up our sound bar.

Ordinarily I enjoy installing my audio and video equipment for myself. I really don't have very elaborate setups. But my new 65" TV is just a bit too much for me to handle alone. The BB installation crew was fast and courteous, proving that "practice makes perfect".

The two agents Joel and his partner was very swift and thorough when delivering my Tv. He took the time to explain in detail how to maneuver thru the channels and set up

Installer was gracious, patient and quite knowledgeable. He answered multiple questions about features, costs of added features if we should decide to get them, limitations with our older DVD player, etc. His demo was concise and very helpful.

This TV is terrific and I am so glad I purchased it. I originally had the Geek Squad scheduled to come and set up the TV but decided I would do it myself. So, sadly, I had to cancel my Geek Squad appointment to set up the TV. I say sadly, because we have used the Geek Squad on three other recent installations and they are TERRIFIC! Hopefully, we'll have to have them do something else in the future. Because of their wonderful service we received on three occasions, they get 5 stars, even for this "non-installation." They truly are consummate professionals and a joy to work with.

The tech was great he explained everything to me but he said not to change the picture m

The guys that set up my new Samsung 65" TV were great! They were super fast and super efficient. It was worth the extra money to have Geek Squad set up the TV and haul away the old one.

This is a great service for those of us who are not the least bit tech savvy! The hook up didn't take any time at all, and the tech explained quite a few features.

My mom was ultra complimentary of the Geek Squad. They set up 2 TVs for her, answered all her questions and left her feeling capable to operate her new TVs. Since I could not be there to assist her, I was truly grateful.

The techs did for me what I could not do for myself. It's a huge TV and I couldn't have done the job by myself setting it up. Glad I spent the money for the in-home setup!

The TV was perfect size for our sons Bedroom, we had a Best Buy technician come and connect it to the swivel wall hookup we bought with it. He setup the TV with no problem and got it turned on and tested channels on it as well.

The guy was very nice, and even set up my new dish remote, very professional