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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 176 Showing 3,501-3,520 of 18,772 reviews
  • Rated 5 out of 5 stars

    TV install was seemless.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technican was knowledgeable, neat with his work and he completed the setup task very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You did a great job setting up my new TV. Geek Squad had been here several times to get my old TV working right and finally suggested a new one. Thanks, I love it. You have made an old (86) lady very happy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tech that came to the house to install our new tv - take out the old tv and connect up our soundbar! have never had such a knowledgeable young man, that was so patient and very courteous. I appreciate all his help and patience with us! thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service. Technician set up the TV, removed the old one and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were fantastic. After setting up new TV and Sound Bar they provided detailed instructions on operation and use of the units and remotes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Almost great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice young men to setup this TV. All though they had a lot of knowledge they had some issues like how to setup the TV on its stand. Quick to point out that some things I still needed to use would not be possible. As this was their last call of the day they seemed to be more interested on getting home. This call was put on them at the last minute by someone else. No instructions about how to use this product that might have been needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional installer and on time! Well worth price. It would have taken me all day to do set up. Got right to work and got TV set up with other components in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They accomplished in minutes what would take me days. When installed, they repeatedly did “show and tell” so we were confident of the operation. I would suggest they have a few common parts such as cables for sale on the truck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were on time, clear in explaining features of our new TV and were very courteous. They removed our old Projection Tv and they left everything clean and neat. I would recommend their service. It was a bit pricey but worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a thoroughly professional job setting up our new tv and DVD player, and they work great. He instructed us on how to use both. We were very impressed by his competence and pleasant demeanor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the first time we had the geek squad install (it will not be the last) these 2 guys were great. You should put away the books and guesswork on the setup and have these guys do it for you. Can not say enough good about them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grateful for Alan's patience. Took his time and did a good jobl.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy sent installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional and helped us get acquainted with our new TV. They answered all questions and didn't leave until we were all satisfied with setup and operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt, Quality Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV (77 inch Sony OLED) was too large and heavy for me to un-box and set up by myself, so I appreciate the help from Geek Squad. The technician was very knowledgeable and careful, and the set up went smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55 inch television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my tv to my entertainment center they also did a great job on the installation that day . Thanks for everything from the geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad subcontractor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad sent a subcontractor that just installed tv and could not get it working correctly. Had to have a real Geek squad member come back out and did a excellent job setting up Tv and explained how to use TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up our new TV and Soundbar. The were pleasant, knowledgeable and explained the operation of both in detail. Spoke to us and asked if we understood in a pleasant way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation was superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ramon did a great job installing my new Sony 4K 49-inch TV and soundbar!! Very friendly and knowledgeable!! Answered all our questions and showed us how to use all the features. Cleaned up all the packaging!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had a new 4K UHD smart TV set up and installed by Geek Squad. The main technician also installed a new oven at the same location about a month earlier. Both items were early Christmas gifts for my parents. The technician and his assistant were polite, thorough and efficient. My parents were completed satisfied with the setup and installation process. Also, I give kudos to the main technician who informed us that the TV did not come with an HDMI cable which was required for the cable box to TV connection. Luckily, he had a 4K ready HDMI cable which we purchased for a reasonable price. The technicians did an excellent job disconnecting the old TV, relocated it to a convenient nearby space, and then set-up and installed the new TV. I'm very impressed with Geek Squad's professionalism. I will plan to use their services again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needs 4 HDMI Slots On Samsung 65" CU 7000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    65" SAMSUNG 4K Tizen Crystal UJD cu7000 Picture is Good, and an Excellent price. However: ALL TV Sets Should Have at least 4 HDMI Slots, because You Will Need Them.

    I would recommend this to a friend