Customer Ratings & Reviews

The agent that delivered our TV was excellent. He installed it and then showed and explained whatever my husband asked him to.

The agents installed my floodlight and nest smoke detector. They were excellent, efficient and very friendly. It was one of the best experiences I have had with Best Buy!!

Geek Squad was great. They delivered our 65 inch TV, set it up and explained all the functions. We would recommend them to anyone who is not very tech savy, especially Seniors.

Guy were great. Professional. Clean. Removed all trash on time. Ran through quick set up. Wonderful. Upset had to pay even with total membership.

The Geek Squad Rep.'s Set up TV in short order and were very polite and informative

The agents mounted our TV in a very professional manner. They answered all questions and made us feel good about working the TV. They were very nice and worked in a timely manner.

The agent was very personable. He was on time, the setup was flawless and the agent explained how to operate the Samsung.

The Geek Squad tech was very knowledgeable and professional. I couldn't be more satisfied. He took his time explaining how he was hooking everything up and then showed me how to work it all. I highly recommend this service.

Bought our TV and got perfect service at the store and during installation. The two gentlemen who came to the house were efficient as well as patient with us. Everything is working just as it should and I know how to use it all!

I was apprehensive about unpacking an ultra thin 4k TV, so I contracted the Geek Squad. Very professional, very helpful. They unpacked, hooked up and explained some of the navigational features and options of the TV. Great job!

Very helpful setting up TV. Geek squad a pleasure to deal with.

We purchased a 55" TV, which included delivery, but not installation. Although I didn't need the technical support, I did need the muscle to safely remove the TV from the box, install the legs and set it in place. So, I paid the additional $100 for that service. Unfortunately, they were short handed on Geek Squad members that day and sent a third party vendor. Although he got the job done, the packaging was heavily damaged and loose parts were flying during the process. After the initial installation, I noticed a problem with one of the HDMI ports. In fairness, I don't think it was due to the handling that the TV endured. The TV was exhanged with a new one and that time, actual Geek Squad employees did the delivery and installation and did a Great Job. I would use the Geek Squad again but would insist that they not send a third party vendor.

Apropos the mere size of the lg television I purchased, no way could I just pick up and set up. Further, bc lg is a new brand to my household, I wanted setup to be easy and knew I’d have questions. Tech was an expert.

The Geek Squad did a phenomenal and fast job of installing our tv and also explaining and showing us how to use it. They went through everything before they left to make sure every component was working and that we could work it as well.

The agents set up the tv & completed all the connection like true professionals & specialists.

The geek squad hooked up and explained the whole procedure in no time. It would of taken us a couple days to figure it out.They were great.

The best investment made. I ordered the TV, had it delivered and installed. The Geek squad came and installed a woofer, Sonos speaker and Eero for wifi expansion.

The home service specialist did a great job of hooking up TV and explaining everything. Best Buy was very good at keeping me informed of arrival time.

Very patient, professional and explained basics for using new tv

The Geek squad that installed my television did an excellent job.