Customer Ratings & Reviews

Service tech was excellent, very knowledgeable . He was extremely patient explaining everything to me and very nice.

The agents were timely, courteous and very professional! They connected everything needed so that our new TV works great! They also explained the new remotes we needed!

Tech Alton set up our smart tv, making sure all was functioning and he showed us how to use its many features. When he left he told us to call with any questions that might come up. Well worth the small fee.

Very friendly people, knowledgeable of product. Hooked everything up for my wife.

The agents were efficient, friendly and knowledgeable. They set up my smarts with all my programming and hauled away our old set. They even came earlier than expected which we were glad they did.

The agents were extremely helpful and efficient as well as very nice. They removed my current TV and set it aside carefully and helped the person I was giving it to cover it and put it in his car. Your agents connected the new TV to my electronics. And when I had a problem the next day, they were agan very hepful and helped me resolve the problem.

Unit shows very well, has some good sidings options. Good sound too.

The technician delivered, unpacked and set up my TV. He connected the Internet and the Satellite. He walked me through how to use the features. It was quick and easy. He knew his stuff!

The techs were friendly, knowledgeable and went over the details with me.

Geek squad guys installed and connected my laptop, showed me how to connect to TV monitor and set up programs on my home screen. Very knowledgeable and patient.

they did a great job at putting in the T.V they followed the paper my romm mate as them to do and they did it very good

The team that delivered and installed my new TV were very friendly, super knowledgeable out the product, and quick got it install.

They were very nice, cleaned up after themselves and helped me by explaining everything to me. Set it up the way I wanted and I even called them a few days ago and he explained how I could get to video 1, in order to watch my tape

OUTSTANDING PICTURE WITH GREAT DETAILS. THERE IS NOTHING I DISLIKE.

The installers were professional and helped us get acquainted with our new TV. They answered all questions and didn't leave until we were all satisfied with setup and operation.

Staff did a great job. Answered our questions. New (replacement) sony 65 in TV is exactly like our original TV. We definitely would deal with Geek Squad again.

Purchased this plan to accompany my products. Due to lower prices at Best Buy over other retailers, it is a win win and has now paid for itself a few times over. It includes set up and packing removal. Being a new homeowner, I am so tired of having to set up my own stuff and it seemed to take me months to remove the packing. This plan is worth its weight in gold.

The agent connected the devices to our existing wifi, programmed the LogiTech Harmony Elite remote, and insured we were comfortable with the features and operation of all.

Can't say enough about how great this service was. While I am sure we could have installed the TV, having people who do it all the time and were in and out in no time was worth it. We know the TV is secure and they answered all of our questions.

Geek squad was able to diagnosis a problem with the Marantz 8805 pre-amp processor and replace it with a new processor in addition to hooking all the other components up working together with my Harmony 1 remote, however this has been an ongoing issue for over a year.