Customer Ratings & Reviews

I have only great things to say about Alex's tech service in setting up my new smart TV. He gave me advance notice of when he would arrive and his quick and efficient work had my TV up and running in no time. I appreciate his patience in teaching me how to use the clicker and the new system. Thanks!

The crew--including the "2 M" fellows ---did an excellent job in setting up our new 32"Sony and explaining how everything worked with the Roku stick we had also purchased.

The Geek Squad showed up exactly when they said they would and connected all of the components and explained everything and did a great service for us, so very impressive. We are happy Geek Squad fans!

The agents were on time and very knowledgeable the agents called us to confirm delivery time. The agents set up the tv very fast.

Anytime I buy something that needs to be hooked up. I will choose their service because it’s fast and convince !

A member of the Geek Squad came to our home and helped us to setup and understand how to operate our Sony Smart HDTV. This is our first flat screen television purchase, and the assistance was greatly appreciated!

This review is actually mixed. Our experience purchasing several tvs, fire sticks, brackets, and a media room set up was bat-guano-hits-the-fan. Truly one of the worst customer service experiences ever. We vowed to never use Best Buy again. However, the Geek Squad CREW that showed up to install everything -- two hard-working gals -- was terrific. They were on time, courteous and knowledgeable. Best Buy's troubles seem to come within the store management or in the corporate management.Either way, don't blame the Geeks when it all goes wrong.

Our installer was friendly and knowledgeable. On time and dressed well. He was able to answer all of my questions concerning our new Samsung 43 in. tv.

We bought a tv in Gilbert, AZ for our son and had the geek squad deliver and set up. They came right when they said they would and set up everything quickly and correctly. Both guy were super nice.

He did a good job setting up the tv , putting it on the tv stand and hiding all the wires .

Courteous, quick and very informative in showing me how to navigate the remote.

Very pleased with my purchase. I shopped and reviewed several different Televisions. Had Geek Squad set it up. Larger TV than I ward to do myself.

they did a quick and great job removing my old tv and installing the new unit as well as connecting my oter electronics.

This tv is a replacement for a higher priced tv, I think it has a better picture than the faulty lone and was slightly cheaper.

terrific explained everything set up remote to my new LG 55 inch tv

We had 3 TVs and assorted accessories, Blu-ray Player, ROKU, installed into an AT&T U-verse System with Internet. AS USUAL, the GEEK squad did a fantastic job, in a minimal amount of time. The work is beautiful, clean, all the wiring covered and clean and everything looking neat and professional. They mounted 2 wall mount TVs with sound bars. The other TV was setup in an entertainment center. Not a wire to be found. GREAT WORK! We have used the GEEK squad for anything electronically video or audio. They are the BEST. Their call-in line is great. We had an issue and they were at the house the next morning to fix it. What more do I need to say. YOU CAN’T GO WRONG! THEY ARE THE BEST!!

The agent arrived sooner than expected! removed my old TV and mounted my new to wall. Great job!

Devon and Beth (Elizabeth) were very courteous, helpful, professional and very knowledgeable. Perfect job. Highly recommend Geek Squad.

Excellent job! Very pleased with the set up!!!!!!!

Blake was fast and did great job of setting up the TV. He answered questions and demonstrating the controls.