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Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 238 Showing 4,741-4,760 of 18,772 reviews
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman was awesome. Smart, efficient, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what we needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was notified by phone when the technician was on his way and a estimated time he would be at our house. He was right on!!! Very professional and polite. Did a great job and did a clean up after he was finished

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was fast . . .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guy had our TV mounted and hooked up to all our devices quickly. He also took the time to show us how to operate everything with the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech thoroughly reviewed all of the potential causes of the constant buffering and was able to mitigate the problem. She also made se eral recommendations if it occured again. She was well informed,polite, and professional. Our streaming services have imoroved dramatically.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to work with!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did our TV delivery and setup. The first set they came with was cracked, they wasted no time at all going back to the store and getting a new one. Total install was less than 1hr. Nice job guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony remote programming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent was super professional in programming my remote to operate exactly as I need it. It's so awesome to be able to control all of my devices with only one remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The showed up on time. They were efficient, knowledgeable, Helped with placement suggestions. Very pleasant even though it was the end of the day. this was the 2nd time setting up a TV and I would definitly use the service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and handle my system as they should and really were professional and helpful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    $199.00 just to setup tv? Ridiculous!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Willie the installer was excellent, but to charge $199.00 to deliver and set up the tv purchased from Best Buy is ridiculous. That is why I always purchase my TV’s from BB because of their customer service. That has gone out the window. The installer wasn’t even with the Geek Squad, but a contractor.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best crew (hands down)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the real deal, they knows there stuff installed my tv in no time and show me everything I need to know , they even give my there number to call if I have any question or problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK service notified me when they were in route. Arrived on time. Went right to work. Very efficient. Had it set up very quickly. Offered to haul off the old TV. Courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and they did a great job! They arrived on time and we’re done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Your my Hero

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took my phone in to have it wiped clean. They did it efficiently and out the door we went

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my TV exceptionally.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were knowledgeable and courteous and everything worked when they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed our Christmas gift TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were delighted with our Geek Squad install. We got a 55 in 4k tv as a gift and they scheduled our install very quickly. The young man called first and when he came in he installed the legs and ran cords through them, hooked it all up and carried it to the entertainment unit. He set it all up so all remotes including the Roku and Fire stick and PlayStation all worked seamlessly. He was very knowledgeable and was not only efficient but carried all boxes away. Very pleased with our service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tvsam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents connected everything correctly and were very friendly. will use them again when needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did their job, but unlike th apast they were not consultative, rather justdid the job and left. What I liked about Geek Squad was the way they explained and advised customers. That was missing , but the no complaints on the job, just the experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up and install was done professionally and quickly. Everything worked on first pass and is continuing to do so. G.S. was a great help in getting this done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nana

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gilbert did a wonderful job and he explained everything to me. I would use them every time I have a purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad quick fast and on time! Excellent service and very knowledgeable

    I would recommend this to a friend
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