Customer Ratings & Reviews

The agents did a great job. They connected my TV to my other devices e.g., Dish box, DVD player , sound bar and set it all up to work seamlessly

The agents mounted the TV quickly with no problems! They were efficient and kind. I'd recommend this service to anyone!

The Geek squad at Best Buy is the best, very knowable people and they take their time with us old people showing us how to change the channels and look up programs that we wanted to see. They made no mess and took the empty boxes with them when they left. These people know what they are doing and do it very well. I can highly recommend the Geek squad.

Excellent service. The technician was extremely knowledgeable and hooked up everything and then proceeded to explain everything to me on how to operate the new tv.

Due to TV product problems had experience with 3 separate Geek Squad teams. Can’t say enough about their service. Both teams and one single ‘Squad’ member were GREAT ! All were very friendly, courteous, knowledgeable, efficient, professional and patient (I’m told my questions and narratives tend to distract and irritate). I was amazed how fast and efficient they all were with the TV set up and with the technical aspect of connecting everything together. They impressed me ! These associates are definitely an asset to Best Buy. And to Best Buy’s customers.

The fellows that delivered my TV brought it in, removed it from the box, set it up properly and made sure it worked properly. They took the box and wrapping materials out. Then gave me sound advice saying "you can get used to your new TV by just playing around with it"! Sage advice!

Agent called and confirmed the time they were coming .Brought the ty and assembled it here. Placed it on my cabinet and connected everything up. Programmed my Dish remote to operate the new tv. Carried the old tv out and put it in back of my suv. They were very professional and polite!

The Geek squad techs removed old TV, installed new TV to stand, and set up to Cable and sound bar quickly and easily. Also I asked them to give me a tutorial so would know how to use the basic channels and apps I use. Great service and very helpful. Was covered under my plan so no extra service charge.

At first I was skeptical about having the Geek Squad install my 65” LG OLED TV! But decided to have them do the installation. Best choice ever, they were extremely professional and conscientious of my apartment making sure everything was done neatly and correctly. They had suggestions for my sound bar placement which gave me more stand space and better performance. They took their time explaining all the features and answered any of my questions or concerns, well worth the money

The Geek Squad members who set up my new TV did an excellent job. They arrived on time, were very courteous and knowledgeable, and explained what they were doing so I was left with a sense of a job well done.

The geek squad was very efficient and professional. I was particularly impressed that the installers explained to me exactly what they were doing and why.

The delivery and connection were efficient and everything went well.

The Geek Squad connected a new TV, receiver and an all purpose remote control. This includes different zones for different speaker systems. For me this would have been an extremely difficult set up. I don't know if I would get it right. For the squad it was routine. In the past I could hook up some wires, but they found some redundancy in my hook up in my old system. I was glad to have them hook up the new system correctly and efficiently. They were friendly, polite and professional in their work. I recommend using their service.

I've been so busy moving in and decorating, etc., etc., that I've barely had a chance to watch it yet. But, when I do get a chance to turn it on, the picture is Amazing for a smaller size TV.. I was convinced that I would have to buy a much larger TV to get this quality of a picture & detail. Can't wait to be able to have the time to watch several movies both streamed from Disney+, Pureflix, Sling TV and Movies on my Samsung Blueray/DVD Player on this Screen as well.

The TV is fine, unfortunately Best Buy/Magnolia did not understand my condition with Direct TV connection through a WI-FI. The 4G processor requires a higher download speed in order to work efficiently. I would have bought an older technology OLED if I had know this condition. I would have expected my Best Buy and Magnolia sales representatives to have understood this condition and suggested an older technology with a quality picture. The Geek Squad techs were awesome. They mounted and connected the TV to all my equipment. They were TOP Notch.

I am so very grateful for the service from Michael at GeekSquad! He was funny, calm, best of all diligent and able to quickly install the mount and tv. He reported the issue and helped me move forward getting a replacement. He was then able to come back out and reinstall the new tele that worked like a charm! Glad you guys have someone like him on your team~!

Joel and Zach (The Geek Squad) were fantastic!!! They were very professional, knowledgeable, and exhibited great customer service. They worked together as a team. After completing the installation they gave me a brief tutorial, and made sure I understood. They removed all trash related to the installation. This was my first experience with the Geek Squad. Thanks to Zach and Joel it was a fantastic, and positive experience.

This was my first purchase from Best Buy for a 65" Samsung TV along with Geek Squad installation. The Squad guys were very polite and efficient with the installation. I had a problem later and put in a telephone call to the Best Buy Geek Squad. The lady who answered suggested what I could do to correct the problem. She held the line while I tried out what she suggested and "Bingo", it was fixed without a house call!

They agent were professional, very knowledgeable, worked well together and most importantly they were on time.

The installation was fast and very informative. Any questions I had were answered before I even asked them. The installer was very professional and polite.