Customer Ratings & Reviews

The installation team installed my new smart TV and taught me how to use the TV remote in conjunction with my cable remote.

The team that delivered my 75in TV was very professional. The TV was brought up 3 flights of stairs, unboxed, and set up in less than 1 hour. Prior to arrival, Cortez, the technician, consistently kept me updated on the time he would get to my residence, calling me multiple times. Not many would be so considerate of one's time. Very happy!

Excellent service by Jayden and his Geek squad team for my Samsung TV delivery and set up. They were on time quick, but careful in setting up the 77" TV. Jayden spent time going over the tv with me and helping to customize it. He left his contact information so the if I had any issues he would help to resolve them for. Couldn't ask for better Best Buy install.

My old TV (55" projection that served me well for 16 years) was remmoved for far less than I could have managed to get rid of it myself ..... so easy. I replaced my entire entertainment system with a large SONY TV, and receiver, etc. Geek Squad went thru the set-up and did the fine tuning so everything worked GREAT on day one. They also took the time to answer questions and explain what they were doing, It's many months later and I am still impressed by the job they did ........... couldn't be happier with the TV/TV set up.

I was so happy with the excellent customer service and set-up Mike gave me on the 20th of this month.He explained everthing in full detail,asked me if I had any questions and when I did again explained.. A wonderful experience and he even cleaned up after the set-up and picked up papers,etc

I remain loyal to Best Buy because of the Geek Squad. Every representative that has visited my home was a pleasure to have there. They set my TVs up and took the time to explain the process and to make sure that I knew how to properly use all the components before they left. They all handed me a business card with their info on it in case I needed to talk to them. I'm happy to say that they did their job correctly the first time so I never needed to contact them again. Geek Squad service is a definite asset to Best Buy.

Geek squad is great at setting everything up and giving recommendations when at your home. They are expensive and should be used for more complicated setups.

Robert was outstanding! His instructions from Best Buy were to drop off a tv. Our agreement with Best Buy was to set up new tv, move old tv and set that up in another room, and haul away another tv. Robert did everything for us. The tv to be hauled away was an old heavy console tv so Robert called around to anyone in the area so he could get help in carrying it out. He went above and beyond. He gets five stars, Best Buy not so many!

These guy's came in set everything up and at the same time, explained everything to me. They made sure before they left, that I knew how to operate my tv.

Awesome picture easy to use easy to set up I watch all my movies on this TV it’s like being at the theater

The geek squad guys were great - they carefully unboxed our new TV and connected our media devices and cable box to it. They were patient with us as we asked lots of questions about the usage of the set and its capabilities. The geek squad guys also demonstrated and explained the features of the television and updated its software/firmware. They made sure we were satisfied with our purchase before leaving our house. We appreciated their prompt, polite, and friendly service.

Our technicians were very knowledgeable, patient, personable and thorough. They spent time making sure we were comfortable with using the TV.

This is the second TV delivered and set up by the Geek Squad, and once again, I was happy to have this service. The guys had the TV in place and setup in record time. I'm so glad I was introduced to TotalTech advantages, and will continue to enjoy the benefits that having tech professionals ready, willing and able to help me with my tech purchases.

The 2 Geek Squad agents delivered our new 55” Samsung TV, hooked the cable box and external speaker. They connected the smart TV to our Wi-Fi and set up some of our streaming services while explaining the procedure to us. They patiently answered questions we had regarding the the features of our smart TV. The agents were professional, efficient and courteous.

The ease it takes to learn and maneuver through the various Apps on the screen is unbelievable. Even for an old man like me. And all with one remote WOW!

Great help, set up and hauled away old tv, excellent service and so friendly, made sure everything was done and that I understood everything before they left.

The Geek Squad team handled the installation with great explanation and ease. They answered our questions patiently and thoroughly. Special shout-out to Trevor Allen, Home Theater Agent

The service provided by the Geek Squad was excellent; from the courteous interaction in setting up the appointment, to the installation of my new television. The tech was professional, answered all my questions and was fast and efficient. It was a pleasure using this service.

Installation was fast and done correctly and cleaned upped the packaging materials.

Adam to a great job setting up our new Sony Masters series TV along with connecting it to a Bose 900 sound bar. He had to download the Bose music app to my I phone then run several updates to the sound bar for it to function correctly. I could not have achieved this on my own. They mounted the TV on the wall as well and level it with no wires showing. Just a complete professional job. Tganks