Customer Ratings & Reviews

As usualGeek Squad service was excellent - this was our third interaction within just a few weeks. Scott Chappell and his team have done an excellent job from the very start and we are extremely pleased. We did purchase the Geek Squad Total Coverage Package and it was a wise purchase. Mr. Chappell has been beyond responsive and so helpful with all of the questions we had about our new systems. We would most definitely recommend The Best Buy Geek Squad to anyone and have done so to several friends and family members.

The Geek Squad members helped connect TV to Prime and Netflix and my external antenna. I stream everything but local stations. They explained how to work remote and use it.

The team came and set up my TV to my liking. They showed me how to work it and all the special features it has. They took away the old TV which a key reason I got them. They cleaned up everything and took away all of the containers.

They did an outstanding job everything was done very professional. I would recommend them to do anything that you might need Besy Buy for

The installation included installing a wall mount for the TV. Make sure you specify this in the initial installation instructions. The setup included wiring old speakers and integrating old equipment with the new. And one remote control works for everything. The agents were even able to adjust the console housing the electronics to fit everything in. Above and beyond expectations

Agents were friendly, knowledgeable, and made all the connections such as netflix, prime, and disney.

The agents were outstanding in setting up my tv and sound system. It did not take them long to get it set up and they took away all my old stuff.

Best Buy geeks brought my new TV, hooked it up at everything I use with a TV set...and it rocks. NO mistakes from their end. Nothing but fun from mine. Actually, I'm so happy and confident after this process, I'm already planning on the next upgrade from LG. Should be a tad under a year from now; but, I know BBY folks will resolve any questions I have.

Unpacked and mounted television and connected it to my devices and in-house network. Explained various functions and controls. Answered all my questions. Carried away the packaging. They were very courteous and knowledgeable.

The agents were wonderful. They answered all my questions. They did a wonderful job connecting my TV and helping me with all my password

The fellows that delivered my TV brought it in, removed it from the box, set it up properly and made sure it worked properly. They took the box and wrapping materials out. Then gave me sound advice saying "you can get used to your new TV by just playing around with it"! Sage advice!

The two delivery and setup people who delivered the TV were amazing. They called ahead of time to let me know the estimated time. Carried the new TV up to the second floor, put it into place, made sure all of the wires were bundled nicely and put away. They walked through the initial setup and validated some settings with me before changing. Both were very knowledgeable about the product and making the setup look good.

The pair that set up our new tv were professional and followed delivery instructions. They answered my husband's questions and were very knowledgeable and thorough! Thank you! It was easy to set up the appt: and it was done in a timely manner.

The technicians who came out were wonderful, we actually had 3 appointments. First one was just the delivery as Best Buy online didn't specifically ask us about mounting before setting up the appointment, even though mounting was included in the Totaltech purchase. Second, this was our fault we didn't buy the correct mount. Third times a charm and they mounted the TV in record time.

Techs were here on time and very nice. Set up was done quickly and they took their time showing me how to use the TV & Sound bar system.

Exemplary tech service. Attention to detail. Friendly, knowledgable, and setup to end was very quick. Explained how to operate remote, showed how to access different features of the TV. Removed all debris, boxes, wrapping...etc. Absolutely recommend!

2 gentlemen set up my new tv and did an excellent job. Ty went through the controls and options very thoroughly and reassured me I could call him anytime if I had further questions, (fortunately I haven’t but it’s nice knowing I could). He’s a real asset to your company, I’d make sure he’s happy if I was his boss!

The agents reprogrammed and set up my tv super fast and efficiently.

They were here on time and the setup was very quick. Samsung TV has a very good picture.

As I am not technologically advanced having the geek team come to my home to set up my TV with DVR was easy and quick they answered all my questions they showed me several times how to use the remote control.