Customer Ratings & Reviews

Was a hit and miss. We had a couple TV installs done and 1 of the subcontractors they sent just wasn't very good. 1 mounting bolt is even installed at an angle and i have to fix it, and he was rude. The other 2 calls we had the Squad guys were great

The Geek Squad spent less than 1 hour doing set up on my TV and affiliated systems that would have taken me 8 hours. Fast, knowledgeable, and professional. Would use again for sure.

The Geek Squad carefully took our new 65" tv out of the box, installed the stand and connected the wires to our tv and to our dvr/HD box ans the picture on the tv is beautiful!! The Geek Squad even put our old tv in the styrofoam and in the box as our son wanted it to play video games on!! I definitely recommend the Geek squad, courteous, neat and thorough!

The 2 agents who set up were fantastic! The took time to review and explain everything. They were great!

The Geek Squad set up my TV and sound bar, plus explained the controller. They even came back later because I had a question. Wonderful customer service!

After an unsuccessful installation by a 3rd party installation, the Geek Squad came to listen to my concerns, analyzing the situation and proceeded to properly set up the TV to my requests.

The agent Alan, who was sent out to hook up our tv was extremely professional, polite and friendly. He patiently walked us through the settings and how to use certain features on the new tv. He answered all our questions, very knowledgeable. If we should ever need services from a member of the Geek Squad again, I would be very happy if Alan was the one. He's just a really nice person!

The two people that came to set up my TV, were professional and polite. They knew exactly what they had to do to hook it up. They also turned it on to make sure everything was running properly before they left.

Our Best Buy Geek Squad installers were tremendous just like our new Samsung AI neo QLED TV. Knowledgeable, sensible, communicated well, and courteous. Great guys. Surely couldn't have done it without them. Great job!

The tv was installed and connected very quickly. Installers were terrific. They answered any questions we had and were very knowledgeable. They knew that we needed extra help because we were not tech savy.

I did not have them mount TV. Liked it on my new TV stand. Hooked up TV, put new wire on my tv got my Comcast up and running in no time.

They brought the tv when they said they would. Very polite and complete gentleman. Set the tv where I wanted. Took time to show me how everything worked. They also made sure I understood each and every thing about the tv

The agents mounted the TV quickly with no problems! They were efficient and kind. I'd recommend this service to anyone!

Dan and Alex provided amazing customer service while installing my new Bravia 8II and Bravia 9 soundbar. Dan's knowledge and expertise is incredible and he did a great job explaining the function and use of both units.

This was my first purchase from Best Buy for a 65" Samsung TV along with Geek Squad installation. The Squad guys were very polite and efficient with the installation. I had a problem later and put in a telephone call to the Best Buy Geek Squad. The lady who answered suggested what I could do to correct the problem. She held the line while I tried out what she suggested and "Bingo", it was fixed without a house call!

Were fast and efficient. Did an excellent job setting up the tv

We could not have asked for a better TV product or installation process. Installers were very knowledgeable, efficient and helpful.

These guys were very knowledgeable and went out of the way to make sure I was happy and knew how to operate my tv.

the guys were great !! Knowledgeable and they hooked up my existing blu-ray player. No problem with anything they did. 10 out of 10 !!!

i give the Tech David 5 stars. With his knowledge and service to solve my in sync sound issues, I now have been able to watch all programs with matching sound and movement of the lips. It was good to get a live person and tech that listened to my issues with concern. THANKS!!