Customer Ratings & Reviews

Our Geek Squad representative did a fine job in the set up procedures, answered all the questions we had and made sure we knew how to contact Geek Squad with other questions, later on.

I am pleased with my purchase. The picture quality is great, and it was installed very well by Steven Kimak. I would recommend this Samsung TV.

We bought a 55" Samsung Q60A Series QLED 4K TV. I had some issues getting everything wired to work correctly, including my aging but still great-sounding Yamaha sound system (purchased from Best Buy in 2004). I grudgingly payed for Geek Squad assistance. I found that their assistance made my life much easier and was well worth the fee. The squad member quickly figured out a bypass to make the sound system work easily for the cable, DVD, and Fire Stick.

The Geek Squad agent hooked up my LG tv and made sure it was working correctly also connected my computer to work with the TV.

the agent set up my new TV. showed me how to use it. He was very friendly & professional and was patient with me answering all my questions.

Great picture, vivid colors, easy to use. I purchase all electronics at Best Buy! Love the Geek Squad to. This is the 3rd time I have used them. Knowledgeable funny friendly and fast.

75' unit delivered, unboxed, and connected to Directv Genie II, Roku, DVD player and VHS player in less than an hour. Also instructed on operation of unit.

I can't say enough about Geek Squad! The agent took his time with us. He setup our TV and hooked up our new Roku and our speakers. He had parts in his work van that we could purchase if we needed anything like cables and even an amplifier if we needed one. That was really nice because if our old amp didn't work we would've had to reschedule our hookup if not for the agent having these things in his work van. This guy came prepared. He had a universal remote in his work van that we purchased. He setup for us and took his time showing us how to use all the special features. It was very helpful!

The technician did an Excellent job! He made certain everything was working and I appreciated him helping me move my old TV to another room. EXCELLENT service.

The Geek Squad Team did a great job in setting up new 75" SONY X90L and removing old 75" tv in under 20 minutes. Including all setup and connecting to existing surround sound and boxes. Part of why I always buy from Best Buy is The Geek Squad Delivery and Set up; have never been disappointed.

The agents unpacked my new Hisense 65U8 TV and installed it on our existing entertainment center. They were considerate, professional, and on time.

Prompt, excellent service. The two young men were polite, knowledgeable, and extremely professional.

The Geek Squad tech set up my tv and walked me through the tv features and using the remote. He patiently answered all my questions and was spot on with his assessment of a streaming issue that I had been having. A very good experience.

agent kept up updated to his arrival time, set up tv, explained everything, cleaned up after himself and was very personable, also answered our questions

Great price for this TV and the picture quality is amazing would buy again

Great Guys who installed the TV. Very nice and respectfull

Did a good job quickly, were very helpful and friendly

The agents were fantastic! Tv set up was flawless and they adjusted my surround sound for the ultimate effect. Very friendly, professional and cleaned up everything.

The agents were on time and respectful of my home. They did a great job of educating me about my purchase.

Early delivery and quick setup made for an excellent experience--Agent even came back to check on cable TV service Our provider sent us the wrong box)