Customer Ratings & Reviews

A very good option for people that can’t set it up themselves for whatever reason, and it’s an option that not a lot of companies provide. I definitely recommend this.

Matt was very efficient and helpful showing me how to set up and use my tv. Highly recommend Matt. Pam

Jakob and Larry were magnificent and indispensable with instillation of our new Sony OLED 65 inch tv and Bose sound bar and subwoofer. Their knowledge and experience of the products and swiftness of the instillation put aside the complexity of getting the tv and sound accessories up and running - and just in time for the Superbowl. We were thankful for the services they provided which turned out to be more than just placing a plug in the wall. What could have been a lengthy and frustrating installation on our own was an event to be celebrated. Those who are doubtful about utilizing the Geek Squad for instillation should think twice about foregoing this valuable service. Jakob and Larry made our day.

The very nice young couple who set up our new tv did a great job. They were very polite and knowledgeable. I do think $200 is a bit pricey for this, and I hope the folks who set it up receive most of the payment.

The Geek Squad delivered my TV and connected it so that I could use it. They showed me what to do with the remote if I had to use it. They even set up my remote from my cable provider for me so that I didn't have to have them make a visit. I have no problem using the remote from my cable provider. They also removed my old TV and took it to be recycled even though I paid for the removal. Otherwise I don't know what I would have done with the old one.

Due to TV product problems had experience with 3 separate Geek Squad teams. Can’t say enough about their service. Both teams and one single ‘Squad’ member were GREAT ! All were very friendly, courteous, knowledgeable, efficient, professional and patient (I’m told my questions and narratives tend to distract and irritate). I was amazed how fast and efficient they all were with the TV set up and with the technical aspect of connecting everything together. They impressed me ! These associates are definitely an asset to Best Buy. And to Best Buy’s customers.

Very professional. The set up was very fast & they explained everything to us. We had a few questions and they were answered so we could understand.

Jon and Sammy I installed my new TV, then discovered that my cable box and old TV were not fried by a lightning strike as I thought. They then uninstalled the new TV and reinstalled by old TV. I am grateful for their honesty. The issue was with my old power strip which did not have a power light and I assumed it was fried, when it had just tripped to OFF during the lightning. Jon and Sammy are two fine young men and Best Buy should be proud to have them representing the company.

The Squad arrived as planned. They took extra effort to avoid damage the surroundings. Unboxed the product, set it up and confirmed everything was in working order. Prior to leaving they asked if i had any questions and finally on there way out, removed all the packaging material.

Both setup guys got me online and the tv working in less than 15 minutes...both were very knowledgeable and seemed to like/enjoy their work and answered all my questions..very professional....And a shoutout to the staff @_Dubuque Best Buy who were also professional..

The agents arrived on time and set up and connected the tv to our WiFi and streaming services. It was quick and seamless

The agent set up my TV quickly and answered all my questions. This was a set up for my Mom through my Total Tech membership and worked out great. My mom is so happy with the service and her brand new TV. The agent was helpful in letting my mom know that her cable digital box was no longer working and told her she should call and get a new one.

Both of the technicians (sorry I’ve forgotten thier names) were absolutely professional and courteous! They were very respectful of our house and thorough!

The agent set up my television that I purchased as a gift for my sister abd her family. In addition, the agent gave recommendations on the purchase of another television. Because of her, my sister bought another television. Installation was fast.

The Geek Squad connected a new TV, receiver and an all purpose remote control. This includes different zones for different speaker systems. For me this would have been an extremely difficult set up. I don't know if I would get it right. For the squad it was routine. In the past I could hook up some wires, but they found some redundancy in my hook up in my old system. I was glad to have them hook up the new system correctly and efficiently. They were friendly, polite and professional in their work. I recommend using their service.

The Expert from Geek Squad quickly installed the TV, connected teh device to internet and explained the feature.

The agents connected our TV quickly. They were polite and knowledgeable, We were so pleased with the agents we are hoping to get the same 2 agents to install a ring security system for us.

Dealt w/ 2 Geeks due to BB selling us a TV not as advertised (key components were missing) that was discovered when 1st Geek crew arrived. That team was frustrated too but professional and went-to-bat for us back at the store. A different Geek did the final installation when the replacement arrived (belatedly), did additional installation of a FireStick and an old Panasonic DVR/VHS unit w/ aplomb and pleasantness.

Joel and Zach (The Geek Squad) were fantastic!!! They were very professional, knowledgeable, and exhibited great customer service. They worked together as a team. After completing the installation they gave me a brief tutorial, and made sure I understood. They removed all trash related to the installation. This was my first experience with the Geek Squad. Thanks to Zach and Joel it was a fantastic, and positive experience.

Great guys!!!! Cole, Christian, Michael really great professional,nice,excellent,kind,patient men!!!! Very knowledgeable Cole was great at all the tech. very impressed!!! Impressed with them all for sure!!!