Customer Ratings & Reviews

The first that set up the tv was friendly and helpful. However, when he went to set up my wireless headphones he said there wasn’t an audio output on the tv. Was told I needed an adaptor or a new set of headphones. Went to Best Buy and was told they don’t have adaptor. Bought new headphones and was reassured that they would work. Not! Had to have another technician come out and said these also won’t work. He had to connect them to my cable box. Wish the first person had known this, it would have saved a lot of trouble and cost of new headphones. Still can’t believe that a new tv doesn’t have this feature when my twelve year old tv did.

The Geek Squad Technician was excellent. He was very knowledgeable and professional. He answered any question posed and readily solved any problem.

The pair that set up our new tv were professional and followed delivery instructions. They answered my husband's questions and were very knowledgeable and thorough! Thank you! It was easy to set up the appt: and it was done in a timely manner.

The setup was excellent. Everything was done without problem and the agent was knowledgeable and answered all of our questions. He demonstrated all the features of the TV including ones we failed to ask about. When he was done he cleaned up everything. Except for the new TV you would not have known he was here.

There are not enough stars to give the two who did my delivery and install. Greg and his partner went above and beyond my expectations and did not leave until I was comfortable with my new equipment. If only Comcast didn’t send the wrong 4K item (wireless, not a 4K DVR) things would ha be been absolutely perfect. NOT a Geek Squad issue.

Antiono is the best. Everything works just fine. Clean hook up on all my stuff and tested everything and showed me how and why to use the controls.

Stunning TV. Bold, vibrant colors. Great sound. Installer was a nice guy, did it all!

We have had them out on several occasions and have been well satisfied with Anthony and Randal. They are very knowledgeable and helpful in every way. They go the extra mile to help with the understanding of new technology . They are on time polite, neat in appearance and installation of product.

Very quick set up and removal of all the packaging. Above excellent service.

The Geek Squad agents installed a Roku Streaming Stick on our TV, which was not a smart TV. They then gave us lots of information on how to stream and what things were in the various choices available to purchase for streaming. The agents were both excellent and very knowledgeable!

Install is good and screen displays beautifully. I just started it today, so far so good. I am happy with this LG TV and would recommend it also.

Very professional and courteous. Explained everything that was connected and were knowledgeable.

I had a wonderful experience with Emily. She contacted me to confirm arrival time. She set up my services in a timely manner and was able to answer all of my questions.

We wish we were instructed better how to adjust the tv so we could have appreciated it from the beginning. I believe we could have set it up by ourselves. So much for a $200.00 delivery charge.

This is the first time I've ever had anyone come to my house to install any kind of electronics. I had to exchange my Samsung S90D and since my LG G4 came with Free installation and setup, I figured I would let them do all of the work. Good communication of their arrival. But when one arrived he had the slight scent of marijuana. Here we go! I have a large 700 sq ft bonus room. that moved items around so they had plenty of room. I tried not to micromanage but was nervous that these 2 strangers were in my house. Anyway, the moment I turned my back, I hear a crash, run into the room and see that one of the guys is breaking down a box right next to a little table that houses my wife's ceramic nativity set and is knocking the the pieces over and onto the carpeted floor!!! I was NOT happy. I mentioned to him that I moved everything out of the way and that he had the entire middle of the room to work and he decides to work right next to the wall next to the breakable. Luckily only some of the glazing was chipped off an no broken pieces. I sternly warned them to be careful. One of the guys was nice and considerate, the other guy that broke stuff was not. The rest of the TV exchange and setup was good I guess but the entire experience was not good and could have been really bad if my wife's nativity set was damaged. I really expected better from Geek Squad. I would only recommend them if you have no other options and I'm glad I didn't pay $200 for this service.

The agents went over everything perfect ! Made sure I understood the operation .

Nick did a great job getting everything set up and ensuring the safety of himself as well as the furniture the TV would be placed. He went over the controls and made it look easy. I have used the controls and I have been able to pick and choose what I need. Now I am ready to go to the next level once my cable subscription ends in August.

Couldn’t have asked for a more professional and considerate Geek Squad representative. Adonis was knowledgeable, efficient and thorough with the installation, set-up and useful advice on the proper use of equipment.

Ken Gage, Eric and Chris did an excellent job setting up my new LG OLED TV and setting me up with a fully functional remote. The instruction to me was excellent. Thank-you.

On time. Professionals. Very knowledgeable of both TV and .other.sound options. Installation to 30 minutes