Customer Ratings & Reviews

Mike, from the Best Buy Geek Squad was beyond excellent. He was helpful, knowledgable, and patient. I could not have asked for a better delivery/installation experience.

Arron and Larry installed our wall mount tv and did a great job. They were punctual, helped us to get the right height on the wall, didn’t make a mess and were very thorough on showing us features of the tv.

The geek squad that comes to your home to set up your purchases are far more knowledgeable than the average one in the store who sells it to you. These guys will go the extra mile and complete their job even after they leave. I am elderly and not techno savoy. I received an updated Comcast remote several days after best buy was here. I knew I had nothing to do with it. I called Comcast and it was ordered for me at no cost for delivery or monthly fee. I can't say enough good about this service.

While I try to keep up with technology, I wouldn't think of a purchase without someone coming to hook everything up, such as multiple things to the TV. We were kept informed as to the tech's arrival time, which had to be a bit late. He was professional and friendly, but he was in a hurry. I would suggest asking questions or requesting they work with you on your set-up. Our guy just sped through everything, while we sat by and said nothing. Our fault entirely, just suggesting you be smarter than we were. =:>)

Very easy process to get my big screen TV set up by Geek Squad techs. They are very helpful and answer any questions that may come to mind.

The agent arrived ahead of schedule installed the TV and provided instructions to my 94 year old uncle. He was very polite and professional.

I was so impressed with professionalism and service. I'll definitely use them again. Thanks

Guys took out the old TV, which was an older 2006 rear projection TV that weighed 90 lbs, with no problems. They brought and set-up the new TV really fast. I couldn't do it myself, so I was so glad to have them here to do it.

Definitely worth it, and even better that it was included with the total tech package. Staff showed up on time, was courteous and efficient. They even put on covers for their shoes when entering my place. Highly recommend it, especially if you purchase a large tv screen like a 65' or 75' inch tv

The person that delivered the TV was very nice did a great job! He showed me everything that I needed to do with the TV also we helped me with my Netflix and prime and peacock and Disney plus. Service was great!

This is the first time we have used Geek Squad. They delivered our tv, took away the old one, and set up our new tv to the 4 components we have plus our antenna. They were very friendly and professional and went over all the features of our tv. They were here over 1 1/2 hours to set everything up so it was well worth the money. It would have taken us hours to do what they did plus we would have had to dispose of our old tv. We will use them again.

The two guys brought my 43" TV, unpackaged it and set it up. They downloaded everything, tested the remotes and even gave me a brief tutorial. Outstanding service -- timely, friendly and competent. Highly recommend!

Awesome picture and easy to operate. Sound quality is good.

Accurate, professional and very patient to explain everything about remote and all kind of apps for the tv

The Geek Squad team completed the services we purchased: installation of a flat screen TV and removal of another from the premises on time. They also cleaned up and removed TV packing material when they left. A job well done!

The Geek squad guy’s came when they said they would, unboxed our TV and set it up. It only took them about 45 minutes and all during the time they were here they were very professional and explained everything they did. Very glad I had them do this for us.

The agent was very professional, knowledgeable, and courteous.

Oh my Word! The two Geek Squad agents were friendly, efficient, knowledgeable, and very fast! They took down my old TV, mounted the new 55 LG and helped me with all the settings. They were extremely patient in teaching me all about the features and even hooked up my phone and my computer to the new TV. I trust their knowledge and their ability to solve problems. Thanks to the Geek Squad, my husband and I are now enjoying our new TV.

The third party contractor came on time and Chris Duncan was very professional, efficient, knowledgeable and polite. He ensured all my questions were answered and took away my 8-year old non-working flat screen for disposal. I had a third party provider for installation and delivery since I wanted it delivered the next morning. I am very happy with the service provided.

One agent delivered and set up our new television connecting all the streaming services. The agent was very clean, quick, and efficient and also demonstrated the operational controls while answering any questions we had. Great job.