Customer Ratings & Reviews

The geek squad did a great job delivering and installing the tv and explaining how to use the smart tv. I always use the geek squad

Everything went well I am happy with my purchase. The tv works fine

The first that set up the tv was friendly and helpful. However, when he went to set up my wireless headphones he said there wasn’t an audio output on the tv. Was told I needed an adaptor or a new set of headphones. Went to Best Buy and was told they don’t have adaptor. Bought new headphones and was reassured that they would work. Not! Had to have another technician come out and said these also won’t work. He had to connect them to my cable box. Wish the first person had known this, it would have saved a lot of trouble and cost of new headphones. Still can’t believe that a new tv doesn’t have this feature when my twelve year old tv did.

Gymbo came and hooked up my new television as I was having a watch party for Caitlin Clark’s first game in two days. It was his time off and he was late for a family function, but had me hooked up in no time and gave me his cell number in case I had problems. I was so grateful for his helping me out.

The person who delivered our TV and set it up provided excellent customer service! He was extremely knowledgeable and friendly. He took his time to make sure we knew how to operate everything and explained things to us a couple of times! He dealt with our cable connection with no problems at all.

The Geek Squad did a great job setting up the TV and the Sound Bar. They found a defect in the first TV and came back and replaced it. They were knowledgeable and friendly. I would highly recommend them.

The guys were great.. making sure things were all set to go.. good about answering questions.. good cleanup

I figured I needed help setting up the new 4K TV so I had The Geek Squad set everything up…connecting to wifi for smart tv connection & just helping to take it out of the box & setting it up…not as young as I used to be. I was given an arrival time & was called to confirm approximate time of arrival. When the tech saw he might be a bit later than he had thought, he called & let me know. I wasn't sitting for hours waiting for someone to show up…very considerate. Great experience!

The agents took down and carted away my old TV and set up the new TV with no problems. The LG 65 inch OLED TV looks great with a more crisp picture and deeper/rich colors. Service and TV were/are excellent!!!

The geek squad tech was very professional when bringing in my new 65 inch LG TV. Since most of it is thinner then my phone, I didn’t want to take any chances trying to install it. He did a great job and was very helpful not only putting up and connecting chords, but set up all my streaming services and help me understand how the remote work. Very satisfied with the installation!

The were very organized. Obviously experienced and knowledgeable. Very patient with me as well lol!

The agents who installed the tv did a good job of installation and programming the cable remotes. They did not check the 5.1 surround theater system or balance the speaker output as is noted in the option we paid for. Nor did they check our DVD to see if it is working. I have set another appointment up to review these issues. Once this is completed I will be happy with this purchase. We spent a considerable amount of money for the tv and installation services and want them to work.

Jon and Sammy I installed my new TV, then discovered that my cable box and old TV were not fried by a lightning strike as I thought. They then uninstalled the new TV and reinstalled by old TV. I am grateful for their honesty. The issue was with my old power strip which did not have a power light and I assumed it was fried, when it had just tripped to OFF during the lightning. Jon and Sammy are two fine young men and Best Buy should be proud to have them representing the company.

The Geek Squad installed this 65” TV with ease and professionalism. They checked it to make sure everything was working correctly. There is no way my husband and myself could have installed this TV on our own, at our age . Thank God for this service.

Amazing install , guys worked their behinds off. A little pricey for how long it required, it would be 5 stars easily based off the performance. Again a tad pricey but no easy task.

The Geek Squad did an excellent job setting up the TV, Soundbar, rear speakers. They were very neat and courteous. They went over the instructions for the TV and gave me hints on accessing the Apps that I have included on the TV and how to add new ones. They also set up the new speaker stands that I also purchased from Best Buy. I would definitely recommend them!

Fast and professional. Moved a big TV from LR to BR and mounted to stand, BR TV removed, new BIG TV w/sound bar installed, cables, wires -- all of it. A quick how-to on remote operation and all the packaging left with them. I saved ALMOST enough on the install fees to pay for the items I bought too.

My TV was installed correctly and works fine. The tehnican was friendly.

They set up the new tv and connected all devices. They were efficient and patient. They made sure we knew how to use the smart tv functions and how to switch from Directv to antenna tv. I cannot say enough nice things about these thoughtful, helpful guys. They even made sure all the little styrofoam pieces fro the packing were picked up.

Matt is great! I had a family emergency and missed my appointment. I called Matt back, he was so nice and willing to reschedule for later the same day. Every person I have spoke with from Geek Squad has been very knowledgeable and friendly.