Customer Ratings & Reviews

it was easy to set the appointment I was updated via text frequently in the says leading up to the appointment The tech showed up wihin the appointment window The installation went very smoothly and all the tech's suggestions were spot on. The products and their operation were clearly demonstrated and the tech made sure I could operate the products I was given contact information in the event I needed follow-up help. All in all, a thoroughly good to excellent experience.

The service tech's were very professional and could not have been more helpful.

Wish I could remember the techs name but he did an excellent job! Very professional and answered all of my questions.

Very professional and knowledgeable technicians. They came up with some great solutions and did a great job with the install. Helped setup the software and remote and explained it very well. Would highly recommend using their services for tv and tech installs.

The setup was excellent. Everything was done without problem and the agent was knowledgeable and answered all of our questions. He demonstrated all the features of the TV including ones we failed to ask about. When he was done he cleaned up everything. Except for the new TV you would not have known he was here.

Team was friendly, polite, thorough, careful, and knowledgeable. Instructed me on remotes, menus and features.

They did a wonderful job and were on time, quick, and professional.

The agents were professional and on time. My new TV was up and running in short order! They put it where I wanted it. Took the old one away along with all the old cords etc. I was happy with my purchase.

The 70 inch Samsung is fantastic! It is like you are there in person when watching my favorite team, the Celtics. The color is vibrant. I also want to thank the two installers who were professional yet friendly. They also set up my paid for channels.

I felt I could connect my new 32 inch TV all by myself, but I was not certain that I would be in control of the cable box and my VCR when I was through. So I arranged for Geek Squad to help. (That was a miserable experience in part because I tried to do it by calling Best Buy and the phone service just after Thanksgiving was almost nonexistent and automated. I had questions I needed answering before I could schedule an appointment.) BUT once I got to a person (who was very supportive), all went smoothly. ☺︎ The gentleman who installed my TV was very capable. And yes, in connecting the devices, there were places that appeared on my TV screen that I never would have known to explore. When he was done, I had a "master remote" that controlled the TV AND the cable box and the access to the VCR. I did not need three remotes any more! Magic! ☺︎ And then he tutored me on how to navigate! ☺︎ ☺︎ Life was soooo simple - for those first few days. Then I hit the Mute button. Yes, the TV went mute. ☺︎ BUT I could not get the sound back - nor do anything else for that matter. It took me at least an hour of struggle, before I was in control again. I do not know what buttons I pushed or selections I made or in what order. I know I stumbled onto many of the mysterious areas the installer had gone and had made selections and moved on. My excursion was in no way purposeful and I have no idea how I finally succeeded. But I am in control now. ☺︎ I have learned a lot about the options that are available in the set up of the TV and that is a good thing. BUT I no longer have a "master remote". Nope, I need all three remotes once again. And at the moment, I do not dare to recreate the "master remote". I just do not know enough to try.

May's mount ended up doing our mouting of the TV from Best buy on a stand we had and getting my TV set up for cable. They were professional and did a great job. Originally we were scheduled to have on Dec.13, 2024 and it kept getting pushed off until finally the other company that mounted it was given the job. The company above did an awesome job!

The agents installed my TV quickly. The Geek Squad member who came later to connect the TV to the Xfinity box did a great job.

The ease it takes to learn and maneuver through the various Apps on the screen is unbelievable. Even for an old man like me. And all with one remote WOW!

There are not enough stars to give the two who did my delivery and install. Greg and his partner went above and beyond my expectations and did not leave until I was comfortable with my new equipment. If only Comcast didn’t send the wrong 4K item (wireless, not a 4K DVR) things would ha be been absolutely perfect. NOT a Geek Squad issue.

The agent installed, connected, and informed me on all operational procedures

Larry was just great!! He took time to set everything up and answered all my questions,. We did have some problems setting up the apps, but he was very patient. Thank you for the excellent service!!

Gentleman who installed tv was very thorough and knowledgeable. Happy with service provided.

Good TV for the price. This model has better upgrades from the previous set I bought last year, making it nicer to see and use.

Love this tv. So far no complaints. The picture is clear and apps when easy to maneuver.

The guys installed, and explained everything pretty quickly. They’re patient and thorough, very knowledgable.