Customer Ratings & Reviews

The Geek Squad Service is well worth the money. They will set up Flat Screen TV'S, Soundbars They will program everything and make sure everything is working properly. They will assist you with any questions you may have of all your entertainment equipment.

The team that showed up to install my TV and sound system were excellent. They were very knowledgeable and were done quickly. They made sure everything worked and explained it all to me. Great work!

I finally had enough of Xfinity cable and wanted to try out streaming (Hulu, Netflix, Espn+, etc.]. Since my TV and receiver were both over 15 years old their technology could not stream without using an attached device. Since Geek Squad set-up my old home entertainment system, I decided to use Geek Squad to come out and perform a free in-home consultation with recommendations on product options to purchase. Based on their recommendations I purchased a new TV, receiver and 4K disk player (I have over 1,600 movies in my collection). They delivered the TV, I picked up the smaller items, and set-up my new home entertainment system. The two technicians were very professional and answered all of my questions. I am very happy with my new home system and glad I used them.

I purchased the Sony A8F and needed it installed in a custom entertainment center, and connected to existing surround sound system. The Geek Squad hooked everything up professionally and perfect the first time. The cabinet maker had to perform some repairs to the entertainment center so I needed Geek Squad to come back and reinstall and connect the TV. Again, done flawlessly. I rely on Geek Squad for a great job.

Everything went smoothly. They adjusted it to my liking.

The agents unpacked, assembled and placed the TV on my stand. They then connected my cable box and DVD player. They entered my WiFi info and set up ny cable box remote to work with the TV. They did a good job of showing me how to use everything including a button on my remote I;d never used before! Overall they were friendly, helpful followed COVID protocols.

This set up team was excellent. Took a very small amount of time to set up TV, and connect it to my WiFi account. They explained how to solar charge the remote control, and then took all of the packaging material away.

I didn’t order a 55” TV. I ordered a 43” TV. The Geek squad was excellent. They returned it and came back with a 43” TV. I could not have asked for better service from the installers but was disappointed with Best Buy. This is the third TV I’ve had problems with.

Wish I could remember the techs name but he did an excellent job! Very professional and answered all of my questions.

The technician was very professional, explained thingsa clearly, and was able to troubleshoot all the issues connecting th tv to th exhisting equipment. Friendly and professional. He deserves a raise, a promotion and probably a vacation. 5 stars.

They Arrived when they said they would and were fast working and kept me informed. Explained what they were doing and asked if I had any questions. They were friendly, skilled and knowledgeable. My television was up and running quickly.

The Geek Squad set up my New TV within 20 minutes. They were awesome and very professional. However, what I was charge $199.99, for 20 minutes was quite high. That's $10 per minute!

The tv is awesome! It is like being in a movie theater. Go get one great buy!

It was easy to schedule an installation date and time. My plans changed and was just as easy to change my installation schedule. The installers were on time, courteous, and knowledgeable. The installation went quickly and they took time to answer all our questions.

Geek Installer (Xavier Boddie), with proper arrival time notifications and on time arrivals, setup TV on flat service prepared by customer. He properly connected equipment, as he, with utmost courtesy and patience, detailed explained connection hookups, functions, and features of Remote and TV capabilities and applications. Through no fault of Installer, the insignia 4K Fire TV's HDMI connections generated "No Signal Detected". Nothing worked after many different types of hookup maneuvers. Installer, in coordination with supervisor, surmised that the problem must be in the Customer's Xfinity Set Box (XG2v2-P). Needed Xfinity Set Box XG1v4 or Xi6 for any 4K TV.

We would like to praise Trevor for the services he has provided us. First of all, he was extremely pleasant. He contacted us frequently to confirm our appointment and give us a good idea of when to expect him. Secondly, he helped us through a trying experience -the new TV stand we bought could not handle the feet of the 50" tv due to the design of the stand. He took the time to find a model that would fit. He contacted Susan at the Erie location to process the return and purchase a different brand that would fit. We were so thankful for the smooth process. Kudos to Susan, also. She, too, was pleasant and helpful.

Agent was friendly and efficient, well done! He installed my TV and made sure everything was signed in correctly. He took my old TV which was wonderful.

I was very please with my service rep. You could tell he knew exactly what to do, did not waste time fooling around, did his job, cleaned up after finished and called to check if everything was ok .

The agents did a good job setting up my equipment and were pretty swift and informative. Wish they would have bundled all the remaining loose cords and wires behind the TV tho as it looks like a mess. They also broke one of the shelve brackets when setting up which was sort of fixable but only temporary. They could have ordered or replaced the bracket but didn't. Other than those two hiccups, the setup was very quick and the guys were very polite and outgoing. They also cleaned up all the boxes and whatever was left over.

These two guys had to throw themselves into the breach to deliver our new TV when the original delivery guy fell ill, I was just recuperating from surgery when the old TV quit so badly needed this one, and they made a special effort to get it to me PDQ. They worked very hard and very late into the evening to get it done.