Customer Ratings & Reviews

The agents who came out to set up our TV were really great. They were very professional and very knowledgeable about the TV. My husband is disabled and sometimes his cognitive abilities are challenging. They made sure that he understood how to fully operate his remote

Assembling a smart TV is more than a plug and play maneuver. There is a lot of expertise involved in coordinating the multiple remote units and components of a home theater. All this was done properly and promptly. The technicians explained and demonstrated all of the various features of the system. When a few minor problems remained after the technicians left our home, a quick call to the online Geek Squad help line resolved all issues.

The two men that delivered my 65in. Samsung TV were very efficient and polite.I would use them again in a heart beat for my next buy from BEST BUY.

I buy from Best Buy because I can order anything they carry on the online site and arrange for expert setup through the local store. This is twice I've had the Geek Squad out to help with setup, once for a new TV and Blu-ray player, and now for this new receiver. I value this service very much. The guys who came out knew their stuff, were prompt and efficient, and set up everything expertly. It's nice to know that as this stuff gets more and more complex, I have help right here in town.

We would like to praise Trevor for the services he has provided us. First of all, he was extremely pleasant. He contacted us frequently to confirm our appointment and give us a good idea of when to expect him. Secondly, he helped us through a trying experience -the new TV stand we bought could not handle the feet of the 50" tv due to the design of the stand. He took the time to find a model that would fit. He contacted Susan at the Erie location to process the return and purchase a different brand that would fit. We were so thankful for the smooth process. Kudos to Susan, also. She, too, was pleasant and helpful.

The Geek Squad installed this 65” TV with ease and professionalism. They checked it to make sure everything was working correctly. There is no way my husband and myself could have installed this TV on our own, at our age . Thank God for this service.

Delivery and installation went perfect. I'd recommend to anyone.

They put it where I wanted it and did what they could to set it up. The TV did not come with a needed cable and they did not have one but told me the type to get. I was forced to buy one the next day. The service was great but I was disappointed that Best Buy charges extra for anything.

The service men were very quick and knowledgeable . They were very polite and explained everything. They made sure I had no concerns nor questions.

My new TV fits perfectly in my bedroom. The Geek Squad installer explained all important aspects. So pleased with with the expert knowledge.

I purchased a brand new samsung tv for my brother who has a handicap. The delivery agents installed the tv and configured it with speed and precision to where my brother wanted it and how he wanted it configured. The service was top class.

Technician was very knowledgeable and professional. Set up my new TV with zero problems.

Two BBY GSP staff, came out and did a great job at getting my TV working again, just by adding the updates. I think LACEY has locked down, the understanding of how to trouble shoot any issues and get them resolved. Thank You Lacey

Garrett was fantastic. Curtis and knowledgeable. Fast and easy set up. Neat and clean, I didn't have anything to do but sit around and take it easy.

The geek squad set up the tv in no time and are very polite people

Xavier came out and performed a perfect job after the third party installers made the transition to a new set of TV's horrible. Xavier explained each and every question that we had in a courteous and professional level. Great person.

Our issues were dealt with in our home by two professionals contracted by Geek Squad to perform such services. They were polite, knowledgeable and completed their work efficiently. I would recommend that Geek Squad tell the customer that "So and So" will be doing the work; not the Geek Squad. I didn't know who it was that called me for an appt. time; had to call Geek Squad to verify who they were

The Geek Squad set up my New TV within 20 minutes. They were awesome and very professional. However, what I was charge $199.99, for 20 minutes was quite high. That's $10 per minute!

The agents mounted and installed updates on the tv

Geek Squad member Cecil provided excellent service. He was congenial and knowledgeable. He answered all our questions. Thank you for sending him to install our TV.