Customer Ratings & Reviews

Great job by the setup techs. They were very helpful informative and patient in teaching us how to make things work.

Can't say enough about the service that Nick provided. He hooked up all my equipment, programmed the Harmony 665 so I would have 1 remote to control all equipment (instead of 4). He adjusted all the settings, routed the audio through my Bose system, and wouldn't leave until he had answered all my questions. Knew his stuff and very thorough in explaining what he was doing.

I didn’t order a 55” TV. I ordered a 43” TV. The Geek squad was excellent. They returned it and came back with a 43” TV. I could not have asked for better service from the installers but was disappointed with Best Buy. This is the third TV I’ve had problems with.

It's a great tv. Has a beautiful picture. Easy to work.

The agent was excellent.He connected all of my devices to the new tv.He also cleaned the entire area and disposed of the materials in my recycle bin! He was very friendly and worked very efficiently!

The techs were very professional, efficient and friendly. They did a great job explaining everything and showing me what I needed to know.

I figured I needed help setting up the new 4K TV so I had The Geek Squad set everything up…connecting to wifi for smart tv connection & just helping to take it out of the box & setting it up…not as young as I used to be. I was given an arrival time & was called to confirm approximate time of arrival. When the tech saw he might be a bit later than he had thought, he called & let me know. I wasn't sitting for hours waiting for someone to show up…very considerate. Great experience!

The guys did a great job programming my TV and explaining how to use the remote. I have now cut the cable and I am saving a fortune each month .

Our Geek squad installer did an outstanding job installing and connecting our TV to all services. He was efficient, personable, and knowledgeable. He made the experience enjoyable.

the geek squad installed the new TV and set up the new WIFI ,

Great service, installers were very professional and timely.

It was easy to schedule an installation date and time. My plans changed and was just as easy to change my installation schedule. The installers were on time, courteous, and knowledgeable. The installation went quickly and they took time to answer all our questions.

Amazing install , guys worked their behinds off. A little pricey for how long it required, it would be 5 stars easily based off the performance. Again a tad pricey but no easy task.

The guys that showed up were very good. They listened to what I told them and did a great job setting up this huge TV and not damaging it. I did not give them five stars because they left plastic film on the panel edge and they should have known it was there and removed it. But they were otherwise quick and professional. I would recommend them to anyone getting a panel tv larger that 55' because they are big and thin and easy to damage.

Very reliable! The tech even came early. Very professional and informative. I appreciated the recommendation to get a 4K cable box after he installed my 4K Smart TV. I would definitely recommend the Geek Squad service.

The installer was awesome. He was very knowledgeable and connected all my Sony products together (TV, Sound Bar, DVD) and made sure all were working together with my Direct TV. He set all the fine tuning adjustments and then showed me how to work everything. Also, he took the time to make sure all the wires were bounded and routed so that it didn't look like a jumbled mess. Couldn't be happier and it was money well spent.

The technician named Dre was absolutely perfect with his service, kindness and professionalism The set up went perfect and I love my new big TV with the perfect table that works great! Dre truly should be commended for his excellent service! I also wanna thank Amanda and Nick at the Oak Park store for all their help in selecting my new equipment.

My TV was mounted & connected to all my devices in a short amount of time.

The techs that installed tv set did a good job and knew there trade., however very disappointed in the charge to install a 3g tv set. We have been a long time customer of Best Buy and subscribe to the Keek squad program, the installation service should have been included to cover the installation, time to reconsider the annual fee fir this program.

Very professional service by Geek Squad in delivery and installation of my Samsung TV. After a quick setup and installation, they were more than willing to answer my questions and provide other information related to connectivity with Wi-Fi and tutorial for use of Remote.