Customer Ratings & Reviews

They set up our tv and were very professional, courteous and prompt this was well worth it and quicker than us trying to program it by ourselves, they even showed us a few things we didn’t know would definitely recommend

Geek Squad is always professional, knowledgeable and friendly. Great job done!

My Appreciation ~ My installing agent brought my tv stand into my living room from my garage and set my tv up for me. I'm disabled and was unable to move the tv stand by myself. This was a great help to me. He also got everything plugged in and set up and made sure I was happy with how everything looked. He did tell me that I need a soundbar, which was a bit disappointing to me that no one had mentioned that when I was talking to store reps before my online purchase. I am on an extremely limited budget and was not anticipating having to make the additional purchase. My Disappointment ~ I was disappointed that it took 2 weeks after my purchase for me to receive and be able to use my new tv. The shipping company never received my tv so the delivery had to be rescheduled, then it took additional time to get the installation scheduled. On the originally scheduled delivery day, I was called and told that there would be a 24-hour delay because of vehicle issues on the delivery. Okay, no problem. I rescheduled the delivery for the next day. However, on the rescheduled delivery day, no one showed up and no one called. This resulted in my having to call and reschedule the delivery (again) and the installation. No reason was ever given to me for the failure of the rescheduled delivery.

Allen from the Best Buy Geek Squad delivered and setup 2 TVs for me, a Samsung - 50” Class Q80C QLED 4K UHD Smart Tizen TV, and a Samsung - 55” Class Q80C QLED 4K UHD Smart Tizen TV. Both TVs are wonderful, great picture quality, great sound and easy installation with instant connection via WiFi. Allen made the installation a learning experience he didn't talk over my head with technical terminology that I couldn't follow and never made me feel stupid with the many questions I had for him. And thanks to Allen, I had a Great Installation Experience and now 2 Great Smart TVs.

Excellent customer service and excellent work i like the work

Alberto did a nice job setting up the TV and patiently explaining all the options and ways to use the Smart TV options and remote.

The Geek Squad agent arrived on time. He put shoe covers on before entering my apartment. He was very polite answered all my questions and made sure I was able to work the remote with the TV. My unit was placed on entertainment stand, so no wall mounting was required. He removed all the packaging material when he left.

The Geek Squad did a very good job installing the TV. They arrived on time and very efficient in installing the New TV and removing old TV and most courteous throughout the whole process. I was very pleased and give them a 10 if 10 is considered the best.

Couldn’t have asked for a more professional and considerate Geek Squad representative. Adonis was knowledgeable, efficient and thorough with the installation, set-up and useful advice on the proper use of equipment.

Geek Squad did another outstanding job for us. They set up our TV and took care of all the apps, etc. that need to be done. Best service!!

The two Geek Squad agents who set up my TV were very friendly and knowledgeable and quick. It was a very enjoyable experience. Thank you geek squad.

Setup went well and technicians gave me some good tips on using the TV.

Agent, Jason, was very helpful and mounted TV and helped reconnect to Wi-FI, etc. Very dedicated to helping and giving assistance.

The young man who completed our installation was great. Quick, careful and detail oriented. Offered helpful advise and responded to any and all questions. Nice job.

Very professional, very knowledgeable and very pleasant. We couldn’t be more happy and pleased. No question when we purchase additional,equipment we will avail ourselves of the services of the geek squad. It’s rare today to be able to say it was money well spent

The men that delivered & set up our new tv & tv stand did a wonderful job. They were very helpful since we had just changed from cable to a streaming service & needed lots of help.

The Geek squad folks were excellent. This was a relatively easy install but they left with everything working perfectly and to suit my needs and particular taste. It was well worth the money to have it installed professionally. They practiced COVID safety and cleaned up all of the discarded boxes ect.

It was great to have someone set up and provide us with the answers we didn't know we needed. So grateful for Geek Squad.

Technician was very knowledgeable and efficient. Amy

The gentleman that set up my new Samsung 65 inch TV were phenomenal. They even took off their shoe. Super respectful and professional. Will be recommending!!