Customer Ratings & Reviews

The agent was very helpful. I'm happy I purchased this product.

Technicians were prompt, courteous, professional, and thorough

They are the best! great at going through things and answering questions.

On time. Friendly. Knowledgeable. Would recommend the service for certain.

Great service and on time. Glad I went with Geek Squad!

Great service and product would recommend to family and friends

Setup of tv, assembling of tv on the stand, and setting up sound bar and subwoofer handled well by technicians.

Prompt response. Christopher was patient and informative.

The agent was really helpful and patient as he fixed my printer.

The geek squad mounted my TV quickly and efficiently.

Great job extremely professional and knowledgeable

Person mounted and connected my Tv. Very professional

They keep trying until they get my issue resolved...

The Agents installed my new TV, Tv rack, sound system and programed it, great job

Agents came out, unboxed and installed my 85 inch tv and connected all to the internet

Nice dishwasher, it's quiet and gets the job done!

Mountain my TV on the wall, 85” inches and connected devices. Less than an hour. We were ready for them.

The agents fixed my dryer. They removed the washer hose from the drain and did not put it back securely.

The geek squad is fantastic if you go in person. But over the phone they usually seem very unqualified. Everyone wants to schedule a meeting in person. That’s very frustrating, There needs to be more qualified people on the phones.

I was TOTALLY DISSATISIFIED with this service and would not recommend it. I purchased a 77" Samsung OLED TV and a Samsung sound Bar to go with it. When the delivery came there were two individuals, one driving a delivery van and the second in a passenger vehicle. They unboxed the TV and I mentioned to them that they needed to setup the sound bar at the same time. Immediately I received attitude from the individual that arrived in the car, claiming they were not going to do that and that it was extra. The website says "With TV Setup, we'll unbox your TV and lift it into place. We'll also connect your TV to your video components, connect them all to your existing Wi-Fi, configure a voice assistant, plus much more." I would assume that includes one wire to the sound bar. Mr. Attitude promptly left my residence when he realized I was not going to put up with him, he proceeded to sit in the car until the installation was complete and both left. Part of the cost of the TV includes delivery into your house, there is no way plugging it in and walking thru several screens of a set up menu is worth $200.....! The entire set up is self-explanatory, I cannot see any value in this service, especially when it is delivered with an attitude, and would like my money back.