Customer Ratings & Reviews

Not happy LR decided to go this route and make people pay a monthly/yearly fee. I much prefered to purchase and own outright the programs.

I love that I could get it on line but dislike I can’t make a one time purchase !

I have not used this product yet . I purchased this product so I may inject a picture of someone that was not present at the time I take a picture

I look forward to using this product and its many ways to improve or be more creative with my photography.

This product is good but just didn’t work well with my computer.

Not what i expected it doesn't do what i thought it would

I have a very fast computer, however, Lightroom runs sooo slowww...

there's no instructions on how to use for beginner

I had one of the techs at Best Buy try to get this program to work but was never able to. Way too confusing to download.

If you are not computer literate no where does it say it doesn’t work with chromebook. You need to know all computer operating systems and when you realize that and want to return it they tell you “you opened it already, nothing they can do” meanwhile, it’s a pandemic and can’t go to a store. Not job Bestbuy! I cannot use it.

Will be returning and replacing. Wasn't the product my wife was looking for.

Returned and best buy retracted the return. I dont have the product or money for the return. Trying to fix this and I keep getting different people to call or I just simply get hung up on.

as you must know for years adobe photoshop was 600 dollars and up….but now it all resides on a cloud and i was very hesitant to get something that was SOMEWHERE ELSE, i like things on my machine…well, it is on your machine, you download the program, but it's a lease, 100 for a year, not bad when i don't use it much, and spending 600 dollars at once is a lot…so i am so pleased with this, and am learning all the new features, which are INCREDIBLE, i am soooo happy with this purchase i cannot tell you.

I two programs I brought do not work. No help first Time I return the program refund money. I brought a second same program return no help. I refund on the second program was not refunded to my paypal account.

I paid $119.00 for this year subscription and when it was delivered to my house and I went to use the code on adobe/redeem. It said my card was invalid. I typed it in over and over again to make sure there were no mistakes. Still didn't work. So I took it to best buy to see if they could activate it and they said because I bought it on their website there was nothing they could do and to call Adobe. So I called Adobe. I gave them my email address I purchased it under and my order confirmation code. For some reason they could not pull up my order and said there was so such purchase. So I called best buy corporate and they said because it was a physical item. They could not help me. I will never order this product again online. I lost $119.00 because nobody could help me and my code doesn't work.

I use this for my photography business and I love it. I would recommend this to anyone

I am really happy with this product. Allows me to edit pictures right from my phone!

I feel this is the best way for end users to purchase Adobe's products since they moved to the cloud subscription model. This card allows you to lock in your price for one year while avoiding being sucked into the forced auto-renew / price hiking horror that is well documented by various online sources. I do not mind paying the monthly fee and feel its a great value, however I do not want the strings attached when using a credit card with Adobe to subscribe. I had a bad experience when purchasing this from Best Buy, thus the 2 star rating. I ordered online and picked up in store. When I tried to use the card I received an error stating the vendor I purchased it from did not activate my key. I did not realize at the time that Best Buy needed to scan this product in order to ready it for use at the time of purchase. This is a security feature to prevent theft. I called Best Buy and was just told to call "Best Buy Corporate". After calling BB Corp I was transferred about a dozen times, then eventually shoved off to Adobe. Adobe was barley aware they sold subscriptions in this form and was little help. After keeping me on the phone for over 1 hour they told me they could escalate it to a senior staff member and I would need to wait up to 48 hours for a response. I went back to Best Buy and exchanged card. Second time worked flawlessly. I believe this was more Best Buy's fault than Adobe's since the Best Buy rep was heavily distracted at the time of purchase and most likely just forgot to scan the back of the card to activate it. Adobe does not make it easy to self manage an account. This is disappointing as most SaaS providers allow easy enrollment and cancellation of their services. The product is great - customer service (both parties), not so much.

I love using this. I am getting better each day. One day I will be an expert.