Customer Ratings & Reviews
- Model:
- Scuba L1
- SKU:
- 6575372
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Ease of Use
Rating 3.6 out of 5 stars
Customers are saying
Customers appreciate the Scuba L1 Cordless Robotic Pool Cleaner for its cleaning performance in above-ground pools. One customer mentioned that it cleans their pool very well. There were no negative comments about the product.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Can't Imagine our pool without this.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was super on the fence about this thing at first but didnt have many options to go with so decided to pull the trigger. I saw some reviews saying it couldn't pick up sand and such in their pools and that definitely made me hesitant about how this product would turn out. I can firmly say that without this thing I would've been SOL with keeping my pool clean. It picks up all the debris from the giant oak next to the pool after the wicked storms with been having with ease. It doesnt get all of the sand but it is more than adequate enough for us and saves a tremendous amount of time. This little thing is easy to clean, fast to charge and great for the pool. Worth every penny!
I would recommend this to a friend Lots of issues
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a lot of issues. The 1st one we got didn't charge right after using it a couple of times in the water. Got a replacement was working but still sensitive. Couldn't see the light color when the power was on or charging. But now, not even a year later it doesn't work. I feel like it was sensitive to the water.
No, I would not recommend this to a friendBrand response from AIPER
Posted .Thank you for sharing your experience. We are deeply sorry to hear about the ongoing frustration you have faced with your Scuba L1. Experiencing a charging issue on your first unit and now having your replacement stop working within a year is completely unacceptable, and we understand why you feel disappointed with the durability.
Our cordless pool cleaners are fully sealed and designed to withstand regular water exposure, so a failure like this indicates a clear defect. Since your purchase is less than a year old, your robot is fully covered under our manufacturer's warranty.
We know you have already been through the replacement process once, but we want to make this right and ensure you have a reliable unit for your pool. Please contact us directly at service@aiper.com with your original purchase receipt from Best Buy and any previous ticket details. Our team will prioritize your case to arrange a seamless solution under your warranty.
Cordless Pool Vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time cordless just isn’t better. This thing always runs out of power on the opposite end of the pool. My old unit had a cord that made retrieval very easy for cleaning. Pulling it from the water it releases debris back into the pool very disappointing.
No, I would not recommend this to a friendAiper Scuba L1 Failed in 10 Minutes – Best Buy and
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Title: Product Failed in 10 Minutes – Best Buy Refused to Help After Only 15 Days I purchased an Aiper Scuba L1 pool cleaner from Best Buy and it quit working within 10 minutes of the very first use. I expected Best Buy, as a national retailer, to stand behind what they sell — especially for a product marketed with a manufacturer’s warranty. Instead, I was told that because I live in Hawaii, there was nothing they could do. When I contacted Best Buy Home Services Support, I was transferred multiple times, spoke with four different people, and spent nearly two hours on the phone. Every representative repeated the same line — that Best Buy’s 15-day return policy had expired and that warranty issues were “not their responsibility.” Even after escalating to a supervisor at the Honolulu Best Buy store, I was told that I was on my own and that the manufacturer was responsible. The problem is that Aiper refuses to honor their warranty in Hawaii, claiming they “cannot ship replacements” here. That means Best Buy sold me a defective product that cannot be repaired, replaced, or serviced — and continues to sell the same item in Hawaii knowing that customers here have no warranty protection whatsoever. Selling a product with a warranty that cannot legally be honored in the state where it’s sold is unethical and deceptive. Best Buy should not be selling products in Hawaii that the manufacturer refuses to support. Customers deserve transparency and protection, not to be bounced back and forth between a retailer and a manufacturer that both refuse to help. If you live in Hawaii (or anywhere outside the continental U.S.), avoid this product — and be aware that Best Buy’s “15-day” policy leaves you without recourse if your purchase fails early. Summary: - Product failed in under 10 minutes. - Best Buy refused to help after 15 days. - Manufacturer (Aiper) refuses warranty service to Hawaii. - No repair, replacement, or refund possible. - Completely unacceptable for a national retailer.
No, I would not recommend this to a friendBrand response from AIPER
Posted .Thanks for your feedback. We are very sorry for the unpleasant experience with the cordless robotic pool cleaner Scuba L1. To further make sure what caused the cleaner failure, please do the troubleshooting steps below to fix the issue: To avoid affecting the machine's working battery life and product experience, please make sure that the machine is fully charged before using it (when the machine power indicator shows a blue light, it is fully charged). If you encounter any unforeseen quality issues with your machine, or it just doesn't meet your expectations, please feel free to contact our customer support via email at service@aiper.com. We are always ready to provide you with feasible solutions.
- Pros mentioned:Cleaning performance
Best purchase ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was probably the best purchase I have made in a long time! Last year I struggled getting the pool clean and up and running... this year my pool was full of algae, clear water, but really bad algae growing on the bottom and sides, threw in some algaecide, let that run and then threw in this bad boy and after a few cycles of cleaning him out, the filter, the baskets, my pool is up and running within a few days! Last in full charge about 2.5hrs, cleans my 18'×33' above ground pool like a dream!
I would recommend this to a friend Get stuck and failed after one year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Also be cautious. This product does not work with your total tech membership. This information was not disclosed to me before I bought it.
No, I would not recommend this to a friendBrand response from AIPER
Posted .Thank you for sharing your feedback. I am truly sorry to hear that your Scuba L1 stopped working after a year and for the confusion regarding the Total Tech membership coverage. This is certainly not the experience we want you to have.
We would love to make this right. Please reach out to our official support team directly at service@aiper.com with your purchase details. We are committed to finding a solution for you as quickly as possible.
- Pros mentioned:Cleaning performance
Aiper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product cleans better then seagull se and scuba
I would recommend this to a friend Disappointing, no power on this pool vac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a pool for over 20 years, and this was a replacement for a robotic corded vacuum. This had poor suction, and I never did see the pool be clear with it. Having to take it out every run for a recharge was a nuisance. Overall, I DO NOT RECOMMEND.
No, I would not recommend this to a friendGreat unit for the price
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything it’s supposed to. Easy to clean. Charges relatively quickly. Customer service is great! Had an issue with the unit charging and they sent out a replacement ASAP.
I would recommend this to a friendNot good
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst purchase I made. Dint work for 2 times and not dint start
No, I would not recommend this to a friendBrand response from AIPER
Posted .We are incredibly sorry to hear that your Scuba L1 stopped working after just two uses. We completely understand your frustration and disappointment, especially when a new device fails to start right at the beginning of its service. This is absolutely not the level of reliability we stand for.
A pool robot should last far beyond a couple of cleaning cycles. When a unit refuses to power on so early, it typically points to a localized battery issue or a charging component fault that occurred during transit or initial use.
We want to step in and fix this for you right away. Please reach out to our dedicated support team directly at service@aiper.com with your Best Buy purchase details. We are ready to review your case and provide a swift replacement or solution to get your pool care back on track.
Thank you for your patience, and we look forward to making things right.
Worked goo when it worked!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase, died 1 week after the 60 day warranty ended, but company did try to fix it, but still didnt work right, so in the process of sending it back, hope they replace it with a new 1.
No, I would not recommend this to a friendBrand response from AIPER
Posted .We are very sorry for the unpleasant experience. This cordless robotic pool cleaner Scuba L1 comes with a 12-month warranty and worry-free customer service from the date of purchase. If you encounter any unforeseen quality issues with your machine, or it just doesn't meet your expectations, please feel free to contact our customer support via email at service@aiper.com. We are always ready to provide you with feasible solutions.
Best Buy return policy is a JOKE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Died within 7 weeks. Which is 6 uses. Died on the 7th week. Troubleshooting with the manufacturer they said to exchange it because I just bought it. Apparently Best Buy won’t exchange product that’s defective. Clearly there is an issue with this item.
No, I would not recommend this to a friendBrand response from AIPER
Posted .Thanks for your feedback, and sorry for all the inconvenience. If your machine still has problems after troubleshooting, please rest assured that we will provide you with warranty service for the machine within the warranty period. Should you need any other assistance, please feel free to contact our customer support via email at service@aiper.com. We are always ready to help.
- Pros mentioned:Cleaning performance
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does amazing work the best one I’ve found I’ve been through 4 different ones this is well worth the money
I would recommend this to a friend Stopped charging
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truthful review not getting any endorsements. Had unit for two months. Now it will not charge. Poor plug design. Luckily I have sixty days to return. Will be returning to store.
No, I would not recommend this to a friendBrand response from AIPER
Posted .We are very sorry for the unpleasant experience. This cordless robotic pool cleaner Scuba L1 comes with a 12-month warranty and worry-free customer service from the date of purchase. If you encounter any unforeseen quality issues with your machine, or it just doesn't meet your expectations, please feel free to contact our customer support via email at service@aiper.com. We are always ready to provide you with feasible solutions.
Pool vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on black Friday sale. Want get to use until this spring. But the packaging and delivery was great.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes 90 minutes to charge and runs for 90 minutes leaving the pool clean. Great for the price.
I would recommend this to a friend Gizmo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t believe I waited so long to get this Works great
I would recommend this to a friendPool cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would have bought one years ago, works great! Def a good product
I would recommend this to a friendGreat find!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My grands have named ours Rosie the robot. Easy to use and does a great job!
I would recommend this to a friendPool self cleaner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within 3 wks! Horribly disappointed in this product
No, I would not recommend this to a friendBrand response from AIPER
Posted .We are very sorry for the unpleasant experience. This cordless robotic pool cleaner, Scuba L1, comes with a 12-month warranty and worry-free customer service from the date of purchase. If you encounter any unforeseen quality issues with your machine, or it just doesn't meet your expectations, please feel free to contact our customer support via email at service@aiper.com. We are always ready to provide you with feasible solutions.