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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 74 reviews

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85%
would recommend
to a friend

Customers are saying

Customers admire the laptop's performance, solid-state drive speed, and impressive graphics capabilities, making it a great value for the price. However, some find the laptop's weight and size to be cumbersome, and battery life and heat generation are also mentioned as areas for improvement. The large screen and powerful components make it suitable as a desktop replacement, but its portability is somewhat limited.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 74 reviews
  • Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware configuration is fairly good, and thanks to bulk chassis, there is no obvious thermal throttling. However, quality of machine varies and I changed machine one time for screen problem. And fan noise the pretty loud when playing games. Also, it is a pity that back-lighting of keyboard is not individual.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Price

    Rated 5 out of 5 stars

    Great gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great gaming laptop, my games run great, great graphics and low price. Great for watching movies and gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Excellent gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed is amazing. And the graphics where worth every dime. The reward points offset the price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    It’s good

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this bad boy for almost a year and it still runs strong. Is it the best? No. But it’s good and has pretty lights.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    OKAY Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slower than expected and battery life is not as long as I expected. Got a great deal so I guess it evens out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beast Gaming bulky laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its hand down one of the best gaming laptops I used so far I bought it when it was on clearance which was a great price. it’s a beast but the cons are its not portable at all it’s really heavy and it’s noisy

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    I was lied to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told this was a 120 HZ display, but is actually a 60HZ. Upon playing Fortnite and seeing the specs itself. I am returning it when I have free time. I like everything about, but the weight something you have to get used to. The setup was pretty straightforward.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Nosavez,

      We're sorry to hear about your disappointment. Some games have default settings for performance so you may want to check your game to make sure it is not the game itself that is limiting your performance. Please feel free to change these settings for increased performance if you find that this is the issue.

      We'd recommend checking out our Product Support Page here if you have additional questions: https://dell.to/2NL1O1C.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great computer for gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this one for gaming, this turns out to be really good deal for the money spent!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had saw this in Best Buy ads and its sale.i look for the specifications of this Alienware.and its good at its price.its my all around laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great computer gaming system

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. I love Alienware for gaming it was the top of the line for computer gaming. The graphics on the system was great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had any issues with the laptop so far. I use the laptop for work and the kids play games on it so it meets both of our needs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a lap top to run VR training content for work. This gave me all of the processing I needed for the job.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer for my daughter and she loved it. She is a gamer and she had this in mind for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great gaming laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this laptop as a present for our son on his graduation from college. He plays it a lot and loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Beast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really, really love this laptop. Very powerful Beast. Thanks to BestBuy for discounts. It save me a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ALIENWARE GREAT GAMER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is great for playing all my games, never slows down or drops a game in the middle.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great pc for programming and gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pc for programming and gaming. In mi opinion is the best pc of the year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    purchased as a gift.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great gaming pc specs are good and even VR was great.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Son loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs too hot for my taste but as long as the kiddo is happy!

    I would recommend this to a friend
  • Pros mentioned:
    Ssd

    Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen! Great solid state drive! Great memory! Wonderful!

    I would recommend this to a friend
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